Return-to-Work Case Manager — Hybrid (Canberra)

EML Group; Canberra; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

WFH flexibility

Salary reviews

Parental leave (16 weeks)

Job summary

EML Group in Canberra is seeking a Case Manager to support the Federal Self Insurance portfolio, providing proactive, compassionate assistance to employees and employers to help return-to-work outcomes.

This permanent, full-time role offers work-from-home flexibility (up to 3 days per week from month three) within a Canberra-based office. You will collaborate with clients and stakeholders, navigating complex cases with empathy and clear communication.

Qualifications

• Experience in corporate, professional services or medical environments
• Ability to manage a caseload within legislative and compliance frameworks
• Strong communication and relationship-building skills

Responsibilities

• Provide proactive, personalised support to employees and employers with a compassionate approach.
• Manage caseloads within legislative and compliance requirements.
• Communicate clearly with stakeholders to provide actionable information.
• Lead case reviews and discussions to drive positive outcomes for clients.
• Collaborate with a values-led team to deliver high-quality support.

Skills

Case management

Stakeholder management

Communication

Empathy

Organisation

Job description

EML Group in Canberra is seeking a Case Manager to support the Federal Self Insurance portfolio, providing proactive, compassionate assistance to employees and employers to help return-to-work outcomes.

This permanent, full-time role offers work-from-home flexibility (up to 3 days per week from month three) within a Canberra-based office. You will collaborate with clients and stakeholders, navigating complex cases with empathy and clear communication.