Administrative Assistant – Hybrid, Impactful Claims Support

EML Group; Canberra; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning & development

EAP & health resources

Celebration events

Annual incentive scheme

Job summary

EML Group in Canberra seeks an Administrative Support / Data Entry role to back claims teams and support personal injury processes. The role offers a permanent, full-time position with hybrid work; after probation, you may work from home three days a week once trained.

You will handle data entry tasks, coordinate communications with providers and customers, and manage claims documentation to help carers and clients. This position builds long-term career stability in insurance.

Qualifications

• Proven data entry experience and accuracy in handling information.
• Ability to work independently and within a diverse team.
• Strong computer skills and proficiency with standard office software.
• Excellent time management and attention to detail.
• Effective verbal communication with internal stakeholders.

Responsibilities

• Support claims teams and help people get their lives back.
• Contact providers and customers by phone for clarification and follow-up of information.
• Review duplicate claims, duplicate payments and unpresented cheques; update vendors.
• Maintain claim file notes in the claims system as directed.
• Assist the team and unit to achieve goals as requested by leadership.
• Meet customer needs and build productive relationships; ensure customer satisfaction.
• Arrange appointments, travel and accommodation for Injured Workers as needed.
• Handle phone inquiries, lodge new claims and take messages as required.

Skills

Strong computer skills

Attention to detail

Time management

Independent worker

Verbal communication

Data entry experience

Job description

EML Group in Canberra seeks an Administrative Support / Data Entry role to back claims teams and support personal injury processes. The role offers a permanent, full-time position with hybrid work; after probation, you may work from home three days a week once trained.

You will handle data entry tasks, coordinate communications with providers and customers, and manage claims documentation to help carers and clients. This position builds long-term career stability in insurance.