Administration Officer

Bolton Clarke; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Generous tax benefits/Salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke is seeking an organised administration professional to provide day-to-day support to the Village Manager and village team. You will handle enquiries, data entry, records and appointments, working Saturday mornings within a caring, not-for-profit environment.

Experience in retirement living or aged care is valued, along with strong communication and discretion. The role promotes diversity and offers supportive clinical and allied health resources within the village setting.

Qualifications

• Experience in administration, reception, customer service or office support.
• Proficiency with Microsoft Office, email, data entry and electronic record management.
• Coordinating appointments, meetings and general administrative activities.
• Managing confidential information with professionalism and discretion.
• Communicating effectively with residents, families, staff and external stakeholders.
• Working independently within established processes and procedures.
• Certificate III in Business Administration.
• Retirement living, aged care, health or community services experience will be highly regarded.

Responsibilities

• Provide day-to-day administrative support to the Village Manager and broader village team.
• Respond to telephone, email and in-person enquiries, directing matters appropriately.
• Manage data entry, filing, document preparation, correspondence and electronic records.
• Coordinate appointments, meetings, room bookings and general office activities.
• Maintain accurate resident, visitor, contractor and business records.
• Support visitor, contractor and local compliance administration and documentation.
• Maintain confidentiality and ensure administrative processes are completed accurately and on time.
• Use initiative to manage priorities and elevate matters appropriately.

Skills

Administration

Reception

Customer service

Office support

Data entry

Microsoft Office

Records management

Communication

Education

Certificate III in Business Administration

Tools

Microsoft Office Suite

Electronic records management

Job description

Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

Reporting to the Village Manager, this role provides professional and efficient administrative support to help keep the retirement village running smoothly. You'll work on Saturday's only and manage day-to-day enquiries, records, appointments, compliance documentation and general office processes while supporting residents, families, visitors, contractors and the broader village team.

Your responsibilities:

• Provide day-to-day administrative support to the Village Manager and broader village team.
• Respond to telephone, email and in-person enquiries, directing matters appropriately.
• Manage data entry, filing, document preparation, correspondence and electronic records.
• Coordinate appointments, meetings, room bookings and general office activities.
• Maintain accurate resident, visitor, contractor and business records.
• Support visitor, contractor and local compliance administration and documentation.
• Maintain confidentiality and ensure administrative processes are completed accurately and on time.
• Use initiative to manage priorities and elevate matters appropriately.

About you

You'll be an organised and dependable administration professional with strong attention to detail, communication skills and the ability to manage competing priorities.

You'll likely bring experience in:

• Administration, reception, customer service or office support.
• Microsoft Office, email, data entry and electronic record management.
• Coordinating appointments, meetings and general administrative activities.
• Managing confidential information with professionalism and discretion.
• Communicating effectively with residents, families, staff and external stakeholders.
• Working independently within established processes and procedures.
• A Certificate III in Business Administration or equivalent experience.
• Retirement living, aged care, health or community services experience will be highly regarded.

Importantly, you will mirror our values of Be Kind, Listen, Be Curious, Always Safe and Always Together in all aspects of your work.

Why Work For Bolton Clarke:

Excellent work/life balance with shifts that suit your personal needs

• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Owen Bealing ([e-mail])