Care Partner

Anglicare Sydney; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Employee Assistance Program

Discounts to retailers

Fitness Passport

Job summary

Anglicare Sydney is seeking a Care Partner to support older Australians in our Warriewood Brook Village. You will guide residents through their care journey, access My Aged Care funding, and coordinate services to enable ageing in place with dignity.

You will work with village teams and healthcare professionals to assess needs, develop plans and ensure ongoing support, while delivering compassionate, customer-focused service in a dynamic not-for-profit environment.

Qualifications

• Diploma in Community Services or related discipline required.
• Experience in aged care, community services or case management.
• Current Driver's License and access to a vehicle.

Responsibilities

• Plan and coordinate resident care and case management.
• Deliver excellent resident experience and customer service.
• Maintain accurate care plans, notes and documentation.
• Coordinate referrals to healthcare professionals and community supports.
• Engage with residents, families and external partners to achieve outcomes.

Skills

Excellent communication

Relationship-building

Stakeholder engagement

Organisational skills

Education

Diploma in Community Services or related discipline

Tools

CRM systems

Job description

Transform lives, every single dayDo you want a career that means more? At Anglicare Sydney, we bring the strength, support and strategy to make it happen.We are a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centered support. And now, we’re extending our reach and impact even further.As a Care Partner -Villages, you will play a vital role in supporting older Australians to access the care, services and funding they need to live independently and confidently within our Retirement Living communities.Join a caring and collaborative team where resident wellbeing, meaningful relationships and exceptional customer service are at the heart of everything we do.Your OpportunityThis is a permanent full-time onsite opportunity based at Warriewood Brook Village on the Northern Beaches, working Monday to Friday from 8:30am to 4:30pm, with minimal travel within the Village.As a Care Partner, you will be responsible for guiding residents and their families through their care journey, helping them access government funding, community services and tailored support that enables them to age in place.This is an exciting opportunity to be a pioneer in establishing Anglicare’s For Life model, a commitment to residents, allowing them to age in place, with grace, nurturing a fuller life for the whole person in body, mind and spiritWorking closely with residents, Village Teams, healthcare professionals and external providers, you will assess needs, coordinate services, develop care plans and ensure residents continue to receive the support they need as circumstances change.With empathy, professionalism and a strong customer focus, you will:Resident Care Planning & Case ManagementConduct comprehensive assessments of residents' needs, goals and preferencesDevelop individualised care plans and budgets that support resident wellbeing and independenceCoordinate My Aged Care assessments and support residents to access appropriate funding and servicesEnsure residents are maximising available funding and receiving the right level of care and supportMonitor changing care needs and advocate for residents to access additional services where requiredCoordinate referrals to healthcare professionals, service providers and community supportsResident Experience & Customer ServiceDeliver an exceptional customer experience to prospective and existing residentsSupport a smooth transition from initial enquiry through to commencement of servicesCare Coordination & DocumentationMaintain accurate care plans, case notes and resident documentationMonitor service delivery and ensure support services align with resident goals and budgetsStakeholder Engagement & Community PartnershipsBuild strong relationships with residents, families, healthcare professionals and service providersCollaborate with Village Teams and internal stakeholders to achieve positive resident outcomesSafety & Workplace CulturePromote a safe, clean and respectful workplaceFollow workplace health and safety requirements and reporting obligationsWhat You'll BringYou are a compassionate and customer-focused professional who enjoys helping older people navigate the aged care system and access services that improve their quality of life.What's RequiredDiploma in Community Services, Service Coordination or a related disciplinePrevious experience within aged care, community services, home care or case management environmentsExperience conducting comprehensive assessments and developing care plansCurrent Driver's License and access to a vehicle with minimum third-party insuranceWhat’s Preferred?Strong understanding of My Aged Care, funding pathways and community supportsExcellent communication, relationship-building and stakeholder engagement skillsStrong organisational skills and ability to manage competing prioritiesDemonstrated experience using CRM systems and technology platformsWhy Anglicare?We provide meaningful opportunities and choice, both for the individuals and communities we support, and the dedicated people hereho make it happen.At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble, and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.On top of that, here are just some of the tangible benefits you will enjoy in a career with us:Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax-free.Spend up to $2,650 on accommodation, meals and entertainment and also tax free with salary packaging.Ongoing professional development and leadership training to advance your careerExclusive discounts to over 400 retailersEmployee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your familyAre you ready for a career, that means more?To apply for this role, please click the ‘Apply’ button or submit. All applicants will receive a response.Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander people, and people of all ages, genders, abilities, and cultural backgrounds.Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.Application Close Date: September 30, 2026