Retail Tech Advisor: Make Technology Simple

Optus; Sydney; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Product discounts

Two paid Connected Days

Parental leave up to 16 weeks

Employee networks

Wellbeing support

Career development opportunities

Job summary

Optus in Sydney Inner City is looking for a Retail Consultant to help customers navigate products and services, explain tech clearly and build confidence in decisions. You'll balance great customer experiences with store responsibilities and work towards team goals.

You'll join a supportive team across George Street, World Square, Broadway and Zetland, with opportunities across casual, part-time and full-time roles.

Qualifications

• Enjoy connecting with people and helping them feel confident about their choices.
• Bring curiosity and take the time to understand what someone really needs.
• Feel comfortable talking about products, services and technology and be excited to learn.
• Enjoy balancing great customer experiences with shared team goals.
• Stay positive, adaptable and solution-focused when challenges arise.
• Take pride in following through and doing things the right way.
• Enjoy being part of a team and contributing to shared success.
• Can work across retail trading hours, including weekends and peak trading periods.

Responsibilities

• Success in this role comes from balancing great customer experiences with the everyday responsibilities that help a store run well, from achieving team goals to following the processes that keep customers and the business safe.
• Help customers find the right products, services and solutions for their needs
• Make technology easier to understand through clear conversations and practical advice
• Guide customers through decisions so they feel informed and confident in their choices
• Support customers through questions, concerns and unexpected issues with care and professionalism
• Contribute to customer experience, sales and store goals while following the right processes and standards
• Work closely with your team and continue learning to create a positive store experience every day

Skills

Customer service

Communication

Sales

Teamwork

Adaptability

Problem solving

Availability weekends

Job description

Optus in Sydney Inner City is looking for a Retail Consultant to help customers navigate products and services, explain tech clearly and build confidence in decisions. You'll balance great customer experiences with store responsibilities and work towards team goals.

You'll join a supportive team across George Street, World Square, Broadway and Zetland, with opportunities across casual, part-time and full-time roles.