Retail Tech & Service Consultant — Sydney

Singtel Group; Sydney; On-site; AUD 32,000 - 39,000; Full time

Benefits offered by this job

Product discounts

Paid training

Flexible shifts

Career progression

Job summary

Optus is seeking a Retail Sales and Service Consultant for Sydney City. You will engage customers in George Street, World Square, Broadway and Zetland, helping them choose products and services while delivering a positive store experience.

Join a team that supports one another and develops skills in communication, customer experience, sales, teamwork and leadership, with opportunities to grow within Optus and beyond.

Qualifications

• Be able to connect with people and help them feel confident about their choices.
• Show curiosity and take time to understand what someone really needs.
• Feel comfortable talking about products, services and technology and be eager to learn.
• Enjoy balancing great customer experiences with shared team goals.
• Stay positive, adaptable and solution-focused when challenges arise.
• Take pride in following through and doing things the right way.

Responsibilities

• Help customers find the right products, services and solutions for their needs
• Make technology easier to understand through clear conversations and practical advice
• Guide customers through decisions so they feel informed and confident in their choices
• Support customers through questions, concerns and unexpected issues with care and professionalism
• Contribute to customer experience, sales and store goals while following the right processes and standards
• Work closely with your team and continue learning to create a positive store experience every day

Skills

Customer service

Communication

Sales skills

Problem solving

Teamwork

Adaptability

Weekend availability

Job description

Optus is seeking a Retail Sales and Service Consultant for Sydney City. You will engage customers in George Street, World Square, Broadway and Zetland, helping them choose products and services while delivering a positive store experience.

Join a team that supports one another and develops skills in communication, customer experience, sales, teamwork and leadership, with opportunities to grow within Optus and beyond.