Retail Tech Advisor: Customer Service & Sales

Telstra Corporation; Broadway; On-site; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Discounts on Telstra services

Paid parental leave (16 weeks)

Telstra Extra Day Off

Gender-affirmation leave

Cultural Leave

Blood Donor Leave

Future Ready program

LinkedIn Learning access

Flexible working hours

Recognition programs

Job summary

Telstra Retail is seeking a part-time Retail Customer Service & Sales Consultant at Broadway. You will assist customers with product selection, service activation, and troubleshooting basic issues, delivering positive experiences aligned with Telstra standards.

You will stay current on devices and services, providing guidance and solutions while aiming to meet sales KPIs and contribute to store performance. Flexible hours and inclusive culture are emphasized.

Qualifications

• Strong communication abilities and customer service experience.
• Ability to adapt solutions to individual customers.

Responsibilities

• Help customers find the right products and services to suit their needs.
• Stay up-to-date with latest gadgets and services to provide informed guidance.
• Meet and exceed sales targets and KPIs while keeping customers connected.
• Collaborate with the team to create a welcoming, supportive store environment.

Skills

Communication skills

Solution oriented

Sales drive

Learning mindset

Resilience

Customer-facing experience

Job description

Telstra Retail is seeking a part-time Retail Customer Service & Sales Consultant at Broadway. You will assist customers with product selection, service activation, and troubleshooting basic issues, delivering positive experiences aligned with Telstra standards.

You will stay current on devices and services, providing guidance and solutions while aiming to meet sales KPIs and contribute to store performance. Flexible hours and inclusive culture are emphasized.