Retail Tech Advisor & Customer Solutions

Telstra; City of Marion; On-site; AUD 44,000 - 47,000; Full time

Benefits offered by this job

Telstra discounts

Parental leave 16 weeks

Superannuation 12%

Flexible hours

Career development programs

Additional leave purchase

Job summary

Telstra is seeking a Retail Consultant to assist customers with product selection, service activation, and basic troubleshooting. You will deliver positive experiences and help drive store performance through strong communication and retail standards.

As a frontline team member, you’ll stay up-to-date with products, provide informed guidance, and work collaboratively to meet sales targets while supporting customers through their tech journeys.

Qualifications

• Great communication skills.
• Solution-oriented approach.
• Sales drive and motivation to exceed targets.
• Willingness to learn and adapt.
• Resilience and positive attitude.
• Customer-facing experience is a plus.

Responsibilities

• Assist customers with product selection and service activation.
• Provide frontline support and troubleshoot basic issues.
• Deliver exceptional customer experiences and meet KPIs.
• Collaborate with the team to achieve store goals.

Job description

Telstra is seeking a Retail Consultant to assist customers with product selection, service activation, and basic troubleshooting. You will deliver positive experiences and help drive store performance through strong communication and retail standards.

As a frontline team member, you’ll stay up-to-date with products, provide informed guidance, and work collaboratively to meet sales targets while supporting customers through their tech journeys.