Retail Tech Consultant: Elevate Customer Experience & Sales

Telstra Corporation; Australia; On-site; AUD 64,000 - 78,000; Full time

Benefits offered by this job

12% superannuation

30% Telstra discounts

16 weeks paid parental leave

Telstra Extra Day Off

Gender affirmation leave

Job summary

Telstra in Australia is looking for a dedicated Retail Customer Service & Sales Consultant to join our in-store team. This full-time role focuses on helping customers select products, activating services, and resolving basic issues while delivering a positive, memorable shopping experience.

You’ll stay current with Telstra offerings and collaborate with colleagues to meet store goals, KPIs, and ensure high customer satisfaction across shifts and peak times.

Qualifications

• Customer service and sales experience in a retail environment.
• Excellent communication and problem-solving skills.
• Ability to meet sales targets and KPIs.
• Willingness to learn about Telstra products and services.
• Positive, resilient attitude in a fast-paced environment.

Responsibilities

• Help customers find the right products and services.
• Provide informed guidance on gadgets and services.
• Use consultative selling to meet and exceed sales targets and KPIs.
• Collaborate with team to create a welcoming store environment.
• Deliver exceptional customer experiences.

Skills

Great Communication Skills

Solution-Oriented Approach

Sales Drive

Passion for Learning

Resilience and Positivity

Customer-Facing Experience

Job description

Telstra in Australia is looking for a dedicated Retail Customer Service & Sales Consultant to join our in-store team. This full-time role focuses on helping customers select products, activating services, and resolving basic issues while delivering a positive, memorable shopping experience.

You’ll stay current with Telstra offerings and collaborate with colleagues to meet store goals, KPIs, and ensure high customer satisfaction across shifts and peak times.