Retail Team Lead: Elevate Customer Experience

Adairs; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Team discounts

Paid parental leave

Adairs Academy

Incentive programs

Employee Assistance Program

Recognition programs

Job summary

Adairs is seeking a dynamic Retail Team member to help deliver an outstanding customer experience and contribute to the success of the store. You will collaborate with the Store Manager to support daily operations, drive sales, and foster a welcoming atmosphere for customers.

You will lead by example, coach and develop colleagues to achieve personal targets and KPIs, and participate in rosters and reporting to optimise store performance and guest service.

Qualifications

Responsibilities

• Support Store Manager to drive the ultimate customer experience and elevate store performance.
• Lead by example to inspire customers and teammates, delivering WOW moments.
• Coach, train and develop team members to achieve personal targets and KPIs.
• Assist with workforce planning and rosters to stay within budget and ensure coverage.

Job description

Each day at Adairs will lead you towards a successful, fulfilling career with exciting rewards. Let us know where you want to go and we’ll help you get there.

Here are just some of the benefits you can look forward to as part of our Retail team:

• Team member discounts ─50% off full price styles, 15% off sale styles
• Paid Parental Leave – supporting your family through life's biggest moments
• Access to tailored learning and development programs through our very own Adairs Academy
• Access to an achievable and lucrative incentive and bonus programs
• Confidential and free access to our Employee Assistance Program(financial, legal, personal and professional support) for our team and their family
• Recognition for exceptional individual and team performances

This is Adairs

We are clear about why we exist…. To create WOW…. Our passion and purpose is to provide inspiration and expertise; enabling everyone to weave their own story of home.

The next couple of years and incredibly exciting for us as we embark on some transformational projects that will see is significantly investing in our team, the customer journey, technology and most importantly – understanding our customers.

Your overarching purpose is to work closely and collaboratively to support the team and the Store Manager drive the ultimate customer experience and elevate the stores overall performance

You’ll bring significant value through;

• Leading by example through inspiring and delighting our customers, enabling them to weave their own style of home
• Being a role model around achieving personal targets and KPI’s whilst supporting the team achieve theirs
• Supporting the Store Manager with coaching, developing and training the wider team
• Contribute to the successful workforce planning and roster to ensure we remain within budget
• Analysing reports and proactively identify opportunities that will increase the customer experience

What We Ask You To Bring To The Table:

• Wildly passionate about creating the ultimate customer experience (and know how to do so)
• Leadership qualities and demonstrated success in achieving KPI’s and targets
• Ability and experience creating and instilling an engaged and motivated culture within your team
• Strengths in nurturing, coaching, training and developing a team
• Awesome attitude, nothing to much trouble and are always part of the solution
• Team player, you strongly believe we are better as one

Ready To Take The Plunge:

Apply by clicking on “Apply Now” and submit your cover letter and resume…..yes we love a good cover letter!!

We look forward to what the possibilities could bring.

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