Store Team Manager - Chermside

PTC - Phone Tech & Comm; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Ongoing training

Bonuses

Job summary

PTC Phone Tech & Comm in Brisbane seeks a Retail Store Team Leader for the Chermside store. You will oversee store operations, lead a sales-focused team, and mentor staff to deliver top-tier customer experiences.

The role requires confident leadership, ownership of store performance, and a hands-on approach to daily duties, including customer solutions and device repairs when needed.

Qualifications

• Proven leadership in a fast-paced retail setting.
• Track record of meeting or exceeding sales KPIs.
• Ability to coach, mentor and develop a team.

Responsibilities

• Oversee Chermside store operations and KPIs.
• Lead by example with hands-on repairs and customer support.
• Train and inspire the team to achieve targets.
• Collaborate with Area Manager on sales and ops strategies.
• Monitor performance metrics and drive growth opportunities.
• Troubleshoot issues and uphold service excellence.

Skills

Leadership experience

Sales experience

Mentoring

Customer-focused

Hands-on leadership

Tools

Point of Sale systems

Job description

Step into the future with PTC Phone Tech & Comm, Australia’s leader in Mobile & Tech! Since 2009, we’ve grown from a family-owned business into a national success story with over 80 stores and 300+ passionate team members. Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we’re on a mission to provide the best smart device solutions and lead the industry forward.

Join us, and take your career to new heights in a dynamic, innovative, and hands‑on environment!

About the role:

We’re looking for a driven and people‑first Retail Store Team Leader to take the lead at our exciting Chermside store.

• Oversee the operations of the Chermside Store, ensuring it meets and exceeds KPIs.
• Lead by example, performing device repairs and assisting customers to ensure top-tier service.
• Train, mentor, and inspire your team to achieve success.
• Collaborate with Area Manager and senior management to develop and implement sales and operational strategies.
• Monitor performance metrics, identify growth opportunities, and take action to maximise outcomes.
• Be the go‑to leader for troubleshooting, problem‑solving, and driving excellence.

This Role Suits Someone Who…

• Is a Confident Leader: Enjoys leading, coaching and motivating a team in a fast‑paced retail environment.
• Takes Ownership: Is accountable for store performance, team development and achieving sales targets and KPIs.
• Has Strong Sales & Leadership Experience: Brings proven experience in retail, sales or team leadership, ideally a combination of both.
• Leads from the Front: Thrives in a hands‑on role, supporting daily operations, driving sales and leading by example.
• Is Customer‑Focused: Passionate about delivering exceptional customer experiences and building strong customer relationships.
• Is a Strong Mentor: Enjoys training, developing and inspiring team members to reach their full potential.
• Has an Interest in Technology: Is enthusiastic about mobile devices and consumer electronics, with device repair experience highly desirable but not essential.

Company Values

This role aligns closely with our company values. The Retail Store Team Leader is expected to embody and uphold these values, setting an example for the entire team.

Sincerity: Say what you mean, do what you say.

Simplicity: Simplicity fuels success. Clear communication drives results.

Teamwork: One goal, one team, one dream.

Trust: Unleashing potential, igniting success.

What’s in it for you?

• Competitive Salary & Bonuses: Be rewarded for driving success.
• Professional Growth: Develop leadership skills and advance your career.
• Hands‑On Opportunities: Showcase your technical skills with repairs and customer solutions.
• Supportive Culture: Thrive in a collaborative, forward‑thinking environment.
• Employee Benefits: Enjoy staff discounts, ongoing training, and more!

Our Recruitment Process

If you meet our criteria, we'll schedule a brief 10-15 minute phone call to discuss initial key questions and ensure alignment with role expectations.

Following a successful phone interview, we'll invite you for a face to face interview with a reporting manager.

At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

A quick note

Police checks form part of the onboarding process at PTC. If it's needed for your role, we’ll make sure the process is simple and well-supported

At PTC Phone Tech & Comm, we specialise in expert repairs, innovative accessories, and personalised services for smart devices. Our mission is to keep people connected by extending device lifespans and reducing e-waste. Guided by our values of Trust, Sincerity, Simplicity, Teamwork, and Challenge, we deliver reliable solutions for individuals and businesses. With a customer‑first approach and a commitment to making a positive impact, PTC is setting the industry standard for smart device care and technology solutions.

At PTC Phone Tech & Comm, we specialise in expert repairs, innovative accessories, and personalised services for smart devices. Our mission is to keep people connected by extending device lifespans and reducing e-waste. Guided by our values of Trust, Sincerity, Simplicity, Teamwork, and Challenge, we deliver reliable solutions for individuals and businesses. With a customer‑first approach and a commitment to making a positive impact, PTC is setting the industry standard for smart device care and technology solutions.