Retail Store Manager

PTC - Phone Tech & Comm; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Career growth

Training & development

Hands‑on opportunities

Supportive culture

Staff discounts

Job summary

PTC Phone Tech & Comm is seeking a Retail Store Team Leader for our Stockland Cairns store. You will lead a high‑performing team, drive sales targets, and deliver exceptional customer experiences in a fast‑paced tech retail environment.

You’ll combine leadership, sales and hands‑on problem‑solving, with on‑the‑job training in device repairs. Training and support are provided to help you grow your technical skills and advance your retail leadership career.

Qualifications

• Experience leading a retail or customer‑facing team.
• Device repairs experience is highly regarded but not essential.

Responsibilities

• Oversee day‑to‑day operations of the Stockland Cairns store and drive sales KPIs.
• Lead by example, support customers and deliver an exceptional in‑store experience.
• Train, mentor and motivate the team to achieve store goals.
• Collaborate with Area Manager to implement sales and operational strategies.
• Monitor performance and identify growth opportunities to maximise results.
• Develop hands‑on technical and device repair skills; training provided.

Skills

Leadership

Sales

Customer service

Team management

Problem solving

Device repair

Job description

We’re looking for a driven and people-first Retail Store Team Leader to take the lead at our Stockland Cairns store.

This is an exciting opportunity to take ownership of your store’s performance, lead and develop a high-performing team, and deliver exceptional customer experiences in a fast-paced tech retail environment.

You’ll combine leadership, sales and hands‑on problem‑solving, with the opportunity to develop your technical skills along the way. Device repair experience is highly regarded but not essential — training and support will be provided!

Step into the future with PTC Phone Tech & Comm, Australia’s leader in Mobile & Tech! Since 2009, we’ve grown from a family‑owned business into a national success story with over 80 stores and 300+ passionate team members.

Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we’re on a mission to provide the best smart device solutions and lead the industry forward.

Join us and take your career to new heights in a dynamic, innovative and hands‑on environment!

To Be Successful in This Role, You Will:

• Oversee the day‑to‑day operations of the Stockland Cairns store, driving performance against sales targets and KPIs.
• Lead by example, supporting customers and delivering an exceptional in‑store experience.
• Train, mentor and motivate your team to achieve individual and store goals.
• Collaborate with your Area Manager and senior leaders to implement sales and operational strategies.
• Monitor store performance, identify growth opportunities and take action to maximise results.
• Develop hands‑on technical and device repair skills, with training and support provided.
• Be the go‑to leader for troubleshooting, problem‑solving and supporting your team.

This Role Suits Someone Who...

• Enjoys leading and developing a team in a fast‑paced retail environment.
• Thrives on a combination of leadership, sales and hands‑on work.
• Is passionate about technology and delivering great customer experiences.
• Enjoys working towards targets and celebrating team success.
• Values adaptability, continuous learning and personal development.
• Has an interest in device repairs, computers, mobile technology or electronics — experience is highly desirable but not essential.

To Succeed in This Role, You Will Be...

A Confident Leader: Experienced in leading a retail or customer‑facing team, or an experienced 2IC ready to take the next step.

Customer‑Focused: Passionate about creating memorable customer experiences and finding the right solutions.

Results‑Driven: Confident working towards sales targets and KPIs and motivating your team to achieve results.

A Strong Coach: Able to support, train and develop your team to reach their potential.

Hands‑On: Happy to get involved on the shop floor, support customers and learn technical and device repair skills.

Tech‑Savvy: Genuinely interested in mobile devices, technology and learning how things work.

As a Retail Store Team Leader, you’ll play an important role in bringing our values to life and setting the standard for your team.

Sincerity: Say what you mean, do what you say.

Simplicity: Simplicity fuels success. Clear communication drives results.

Teamwork: One goal, one team, one dream.

Trust: Unleashing potential, igniting success.

What's in It for You?

• Competitive Salary & Bonuses: Be rewarded for your contribution and strong store performance.
• Career Growth: Build your leadership career within a growing national business with opportunities to develop and progress.
• Training & Development: New to device repairs? We’ll provide the training and support you need to develop your technical skills.
• Hands‑On Opportunities: Work directly with customers, technology and device solutions — no two days are the same!
• Supportive Culture: Join a collaborative team where you’ll be supported by your Area Manager and the wider PTC team.
• Employee Benefits: Enjoy staff discounts, ongoing training and more!

Our Recruitment Process

If you meet our criteria, we'll schedule a brief 10–15 minute phone call to get to know you, discuss your experience and ensure the opportunity aligns with what you're looking for.

Following a successful phone interview, we'll invite you for a face‑to‑face interview with the relevant manager.

At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

A quick note:

Police checks form part of the onboarding process at PTC. If one is required for your role, we’ll make sure the process is simple and well‑supported.

Ready to lead, inspire and take the next step in your retail career?