Retail Store Team Leader

RGIT Australia; Cairns Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

PTC Phone Tech & Comm is hiring a Retail Store Team Leader for our Stockland Cairns store. You will lead a high-performing team, drive sales, and deliver outstanding customer experiences in a fast-paced tech retail environment.

You’ll develop hands-on technical and device repair skills, with training and support provided. Join Australia’s leader in Mobile & Tech, with 80 stores and a growing national footprint.

Qualifications

• Oversee the day-to-day operations of the Stockland Cairns store, driving performance against sales targets and KPIs.
• Lead by example, supporting customers and delivering an exceptional in-store experience.
• Train, mentor and motivate your team to achieve individual and store goals.
• Collaborate with your Area Manager and senior leaders to implement sales and operational strategies.
• Monitor store performance, identify growth opportunities and take action to maximise results.
• Develop hands-on technical and device repair skills, with training and support provided.
• Be the go-to leader for troubleshooting, problem-solving and supporting your team.

Responsibilities

• Oversee the day-to-day operations of the Stockland Cairns store, driving performance against sales targets and KPIs.
• Lead by example, supporting customers and delivering an exceptional in-store experience.
• Train, mentor and motivate your team to achieve individual and store goals.
• Collaborate with your Area Manager and senior leaders to implement sales and operational strategies.
• Monitor store performance, identify growth opportunities and take action to maximise results.
• Develop hands-on technical and device repair skills, with training and support provided.
• Be the go-to leader for troubleshooting, problem-solving and supporting your team.

Job description

We’re looking for a driven and people-first Retail Store Team Leader to take the lead at our Stockland Cairns store.

This is an exciting opportunity to take ownership of your store’s performance, lead and develop a high-performing team, and deliver exceptional customer experiences in a fast-paced tech retail environment.

You’ll combine leadership, sales and hands-on problem-solving, with the opportunity to develop your technical skills along the way. Device repair experience is highly regarded but not essential — training and support will be provided!

Step into the future with PTC Phone Tech & Comm, Australia’s leader in Mobile & Tech! Since 2009, we’ve grown from a family-owned business into a national success story with over 80 stores and 300+ passionate team members.

Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we’re on a mission to provide the best smart device solutions and lead the industry forward.

Join us and take your career to new heights in a dynamic, innovative and hands-on environment!

To Be Successful in This Role, You Will:

• Oversee the day-to-day operations of the Stockland Cairns store, driving performance against sales targets and KPIs.
• Lead by example, supporting customers and delivering an exceptional in-store experience.
• Train, mentor and motivate your team to achieve individual and store goals.
• Collaborate with your Area Manager and senior leaders to implement sales and operational strategies.
• Monitor store performance, identify growth opportunities and take action to maximise results.
• Develop hands-on technical and device repair skills, with training and support provided.
• Be the go-to leader for troubleshooting, problem-solving and supporting your team.

This Role Suits Someone Who...

• Enjoys leading and developing a team in a fast-paced retail environment.
• Thrives on a combination of leadership, sales and hands-on work.
• Is passionate about technology and delivering great customer experiences.
• Enjoys working towards targets and celebrating team success.
• Values adaptability, continuous learning and personal development.
• Has an interest in device repairs, computers, mobile technology or electronics — experience is highly desirable but not essential.

To Succeed in This Role, You Will Be...

A Confident Leader: Experienced in leading a retail or customer-facing team, or an experienced 2IC ready to take the next step.

Customer-Focused: Passionate about creating memorable customer experiences and finding the right solutions.

Results-Driven: Confident working towards sales targets and KPIs and motivating your team to achieve results.

A Strong Coach: Able to support, train and develop your team to reach their potential.

Hands-On: Happy to get involved on the shop floor, support customers and learn technical and device repair skills.

Tech-Savvy: Genuinely interested in mobile devices, technology and learning how things work.

As a Retail Store Team Leader, you’ll play an important role in bringing our values to life and setting the standard for your team.

Sincerity: Say what you mean, do what you say.

Simplicity: Simplicity fuels success. Clear communication drives results.

Teamwork: One goal, one team, one dream.

Trust: Unleashing potential, igniting success.

What's in It for You?

Competitive Salary & Bonuses: Be rewarded for your contribution and strong store performance.

Career Growth: Build your leadership career within a growing national business with opportunities to develop and progress.

Training & Development: New to device repairs? We’ll provide the training and support you need to develop your technical skills.

Hands-On Opportunities: Work directly with customers, technology and device solutions — no two days are the same!

Supportive Culture: Join a collaborative team where you’ll be supported by your Area Manager and the wider PTC team.

Employee Benefits: Enjoy staff discounts, ongoing training and more!

Our Recruitment Process

If you meet our criteria, we'll schedule a brief 10–15 minute phone call to get to know you, discuss your experience and ensure the opportunity aligns with what you're looking for.

Following a successful phone interview, we'll invite you for a face-to-face interview with the relevant manager.

At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

A quick note:

Police checks form part of the onboarding process at PTC. If one is required for your role, we’ll make sure the process is simple and well-supported.

Ready to lead, inspire and take the next step in your retail career?

Company Overview

More than a workplace: PTC is a community where teamwork, growth, and purpose drive everything we do.