Retail Store Team Leader

PTC Phone Tech & Comm; Willoughby City Council; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Staff discounts

Ongoing training

Bonuses

Zusammenfassung

PTC Phone Tech & Comm in Bankstown, NSW is seeking a Retail Store Team Leader to drive store performance, lead a diverse team, and ensure outstanding customer service across device repairs and sales. You will oversee operations at the Bankstown store with potential support at Chatswood, balancing hands-on work with people leadership.

The right candidate loves technology, achieves KPIs, mentors staff, and thrives in a fast-paced environment.

Qualifikationen

• Experience leading a retail store or large team in a fast-paced environment.
• Hands-on with device repairs and customer service.
• Customer-focused with KPI achievement.
• Tech-savvy with interest in mobile devices.

Aufgaben

• Oversee the operations of the Chatswood and Bankstown stores, ensuring KPIs are met or exceeded.
• Lead by example, performing device repairs and assisting customers to ensure top-tier service.
• Train, mentor, and inspire your team to achieve success.

Kenntnisse

People leadership

Customer service

KPI & sales

Tech affinity

Jobbeschreibung

Bankstown, New South Wales 2200, Australia

Posted 07 Oct 2026

Description

About Us:

Step into the future with PTC Phone Tech & Comm, Australia’s leader in Mobile & Tech! Since 2009, we’ve grown from a family-owned business into a national success story with over 80 stores and 300+ passionate team members. Specialising in Phone Accessories, Device Repairs, and Specialty Electronics, we’re on a mission to provide the best smart device solutions and lead the industry forward.

Join us, and take your career to new heights in a dynamic, innovative, and hands-on environment!

About the role:

We’re looking for a driven and people-first Retail Store Team Leader to take the lead at our exciting Bankstown store with the opportunity to assist our Chatswood store!

To be successful for this role, you will:

• Oversee the operations of the Chatswood Store, ensuring it meets and exceeds KPIs.
• Lead by example, performing device repairs and assisting customers to ensure top-tier service.
• Train, mentor, and inspire your team to achieve success.
• Collaborate with Area Manager and senior management to develop and implement sales and operational strategies.
• Monitor performance metrics, identify growth opportunities, and take action to maximise outcomes.
• Be the go-to leader for troubleshooting, problem-solving, and driving excellence.

This Role Suits Someone Who...

• Enjoys leading a diverse team in a fast-paced environment.
• Thrives on a mix of strategic management and hands-on technical work.
• Is passionate about technology and customer satisfaction.
• Values adaptability, continuous learning, and achieving goals.
• Experience with device repairs, computers or other is highly desirable but not essential.

To Succeed in This Role, You Will Be…

• An Experienced Leader: With a proven track record managing a retail location or team in a fast-paced industry.
• Hands-On: Confident performing device repairs and supporting customers directly.
• Customer-Focused: Dedicated to delivering an exceptional customer experience at every touchpoint.
• Results-Driven: Skilled at achieving and exceeding KPIs and sales targets.
• A Strong Mentor: Able to inspire, train, and develop store leaders and team members.
• Tech-Savvy: With a genuine passion for mobile and smart device technology.
• Repair Experience: Previous hands-on experience with phone and device repairs is highly regarded.

Company Values

Sincerity: Say what you mean, do what you say.

Simplicity: Simplicity fuels success. Clear communication drives results.

Teamwork: One goal, one team, one dream.

Trust: Unleashing potential, igniting success.

What's in it for you?

• Competitive Salary & Bonuses: Be rewarded for driving success.
• Professional Growth: Develop leadership skills and advance your career.
• Hands-On Opportunities: Showcase your technical skills with repairs and customer solutions.
• Supportive Culture: Thrive in a collaborative, forward-thinking environment.
• Employee Benefits: Enjoy staff discounts, ongoing training, and more!

Our Recruitment Process

If you meet our criteria, a brief 10-15 minute screening will be emailed to you to discuss initial key questions and ensure alignment with role expectations.

Following a successful phone interview, we'll invite you for a face to face interview with a reporting manager.

At PTC, we prioritise fairness and inclusivity, and our HR team is committed to supporting you throughout your recruitment journey.

A quick note: Police checks form part of the onboarding process at PTC. If it's needed for your role, we’ll make sure the process is simple and well-supported

Company Overview

More than a workplace: PTC is a community where teamwork, growth, and purpose drive everything we do.