Retail Store Operations Lead & Team Coach

Reddy Express; Kununurra; Hybrid; AUD 50,000 - 65,000; Full time

Job summary

OTR Group operates a network of retailers, including Reddy Express, and is seeking a candidate to assist with day-to-day store operations in Western Australia. You will focus on customer service, team training, rostering, stock management, and reporting while upholding health and safety policies.

The ideal candidate has leadership experience in retail or hospitality, strong communication skills, a passion for developing others, and a keen eye for detail and teamwork.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication skills are essential.
• Passion for delivering excellent customer service and training others.

Responsibilities

• Assist with day-to-day store operations.
• Provide customer service and support a positive guest experience.
• Coordinate rostering and staff development.
• Manage stock and reporting, ensuring accuracy and safety compliance.

Skills

Leadership

Communication skills

Customer service training

Adaptability

Attention to detail

Teamwork

Job description

OTR Group operates a network of retailers, including Reddy Express, and is seeking a candidate to assist with day-to-day store operations in Western Australia. You will focus on customer service, team training, rostering, stock management, and reporting while upholding health and safety policies.

The ideal candidate has leadership experience in retail or hospitality, strong communication skills, a passion for developing others, and a keen eye for detail and teamwork.