Retail Team Leader: Operations, Training & Service

OTR; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

OTR Group, including Reddy Express, is seeking an Assistant Manager to support daily store operations in Sydney. You will lead customer service delivery, train and develop team members, and help with rostering, stock control and reporting while upholding health and safety standards.

Ideal candidates bring retail or hospitality leadership experience, strong communication, and a proactive attitude to drive service quality and team performance in a fast-paced environment.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication skills.
• Passion for delivering exceptional customer service and training others.
• Ability to adapt to change.
• Strong attention to detail.
• Strong sense of teamwork.

Responsibilities

• Assist with day-to-day store operations, including customer service and reporting.
• Manage rostering, stock, training, and ensure health and safety policies are followed.

Skills

Leadership

Communication

Customer service

Training

Adaptability

Teamwork

Job description

OTR Group, including Reddy Express, is seeking an Assistant Manager to support daily store operations in Sydney. You will lead customer service delivery, train and develop team members, and help with rostering, stock control and reporting while upholding health and safety standards.

Ideal candidates bring retail or hospitality leadership experience, strong communication, and a proactive attitude to drive service quality and team performance in a fast-paced environment.