Retail Store Manager — Lead Growth & Customer Experience

H&M; Melbourne; On-site; AUD 67,000 - 81,000; Full time

Benefits offered by this job

Product discounts

Team discount

Complimentary LJ Activewear

Employee Assistance Program

Leadership training

Job summary

Lorna Jane is seeking a Retail Store Manager to lead the Chadstone store in Melbourne, driving exceptional customer experiences and strong commercial results. You will own the store’s performance, coach a high‑performing team, manage stock, visuals and rosters, and ensure world‑class service every day.

You’ll be rewarded with a base salary of 74,000 plus Super and product discounts, ongoing training, leadership development, dedicated career pathways, and exclusive LJ Activewear perks as part of

Qualifications

• Experience leading retail teams in high-volume environments.
• Ability to coach and develop staff with ongoing feedback and training.
• Strong stock control, merchandising and store presentation skills.

Responsibilities

• Lead team to achieve sales targets and KPIs through customer-first service.
• Coach and develop team members through ongoing feedback and training.
• Drive stock management and visual merchandising to maximize sales.
• Create smart rosters aligned to trade and wage targets.
• Champion the Lorna Jane brand and Active Living in-store.

Skills

Leadership

Customer service

Coaching

Roster planning

Visual merchandising

Stock management

Commercial awareness

Job description

Showing 2809 Retail Store Manager Lead Growth Customer Experience jobs in Melbourne

Empowering Women. Transforming the World. Before it was called Activewear, Lorna Jane imagined it, designed it, and defined it creating a movement that redefined how women move, dress, and live. Today, we lead with purpose creating elevated Activewear that supports movement, confidence, and modern life. Guided by conscious design and an active spirit, we believe in the power of women to create change that goes far beyond what they wear. At Lorna Jane, you don’t just join a brand - you help lead what’s next. The Opportunity As Retail Store Manager, you’ll take ownership of our Chadstone store — leading from the front to deliver exceptional customer experiences, build a high-performing team and drive strong commercial results. This is a hands‑on leadership role for someone who loves developing people and owning their numbers.
What You’ll Do Lead your team to achieve sales targets and KPIs through customer‑first service. Coach and develop team members through ongoing feedback and training. Drive operational excellence across stock management and visual merchandising. Create smart, commercial rosters aligned to trade and wage targets. Champion the Lorna Jane brand and Active Living philosophy in‑store and locally.
Why You’ll Love Working With Us We know great leaders perform best when they feel supported, rewarded, and inspired. At Lorna Jane, you’ll enjoy A base salary of 74,000 + Super + Product discounts A supportive roster that promotes genuine work/life balance. Generous performance‑based incentives, your results are recognized and rewarded. Ongoing training, leadership development, and clear career progression pathways. A generous team discount on the latest Lorna Jane collections. Complimentary LJ Activewear to get you started. Access to our Employee Assistance Program to support your wellbeing. Exclusive discounts with leading health and wellness partners. About You You’re a confident retail leader who:
• Delivers standout customer experiences.
• Thrives in a fast‑paced, high‑volume environment.
• Is commercially savvy and results‑driven.
• Coaches and develops high‑performing teams.
• Takes ownership of store performance and results.