Store Manager: Growth & Customer Experience Leader

H&M; Melbourne; On-site; AUD 67,000 - 81,000; Full time

Benefits offered by this job

Product discounts

Team discount

Complimentary LJ Activewear

Employee Assistance Program

Leadership training

Job summary

Lorna Jane is seeking a Retail Store Manager to lead the Chadstone store in Melbourne, driving exceptional customer experiences and strong commercial results. You will own the store’s performance, coach a high‑performing team, manage stock, visuals and rosters, and ensure world‑class service every day.

You’ll be rewarded with a base salary of 74,000 plus Super and product discounts, ongoing training, leadership development, dedicated career pathways, and exclusive LJ Activewear perks as part of

Qualifications

• Experience leading retail teams in high-volume environments.
• Ability to coach and develop staff with ongoing feedback and training.
• Strong stock control, merchandising and store presentation skills.

Responsibilities

• Lead team to achieve sales targets and KPIs through customer-first service.
• Coach and develop team members through ongoing feedback and training.
• Drive stock management and visual merchandising to maximize sales.
• Create smart rosters aligned to trade and wage targets.
• Champion the Lorna Jane brand and Active Living in-store.

Skills

Leadership

Customer service

Coaching

Roster planning

Visual merchandising

Stock management

Commercial awareness

Job description

Lorna Jane is seeking a Retail Store Manager to lead the Chadstone store in Melbourne, driving exceptional customer experiences and strong commercial results. You will own the store’s performance, coach a high‑performing team, manage stock, visuals and rosters, and ensure world‑class service every day.

You’ll be rewarded with a base salary of 74,000 plus Super and product discounts, ongoing training, leadership development, dedicated career pathways, and exclusive LJ Activewear perks as part of