Retail Store Manager – Lead Growth & Customer Experience

STAFF HARBOUR PTY LTD; Dunwich; On-site; AUD 80,000 - 90,000; Full time

Job summary

Spar Express in Dunwich, Queensland, is seeking a full-time Retail Manager to oversee our supermarket operations in-store.

You will lead staff, drive sales, ensure stock control and merchandising, and uphold customer service standards. The role requires an AQF Diploma (or higher) in retail management or related field with 1–2 years of supervisory experience. Salary offered is 80,000–90,000 AUD plus super.

Qualifications

• AQF Diploma or Higher in retail management, business or related field, or equivalent relevant experience.
• 1–2 years of supervisory or team leadership responsibility.

Responsibilities

• Oversee operations of the Dunwich store and ensure smooth daily running.
• Develop business strategies to raise customer base, store traffic and profitability.
• Train, motivate, and mentor sales staff to meet sales goals and provide feedback.
• Ensure high levels of customer satisfaction through excellent service.
• Complete store administration and ensure compliance with policies and procedures.
• Maintain outstanding store condition and visual merchandising standards.
• Manage stock levels, ordering, stocktaking, and shrinkage control.
• Prepare staff rosters and manage wage costs within budget.
• Address issues from staff or customers (complaints, grievances, etc.).

Skills

Retail management

Leadership

Customer service

Stock management

Team training

Education

AQF Diploma or higher in retail management

Job description

Spar Express in Dunwich, Queensland, is seeking a full-time Retail Manager to oversee our supermarket operations in-store.

You will lead staff, drive sales, ensure stock control and merchandising, and uphold customer service standards. The role requires an AQF Diploma (or higher) in retail management or related field with 1–2 years of supervisory experience. Salary offered is 80,000–90,000 AUD plus super.