Retail Store Manager – Electronics & Repairs Lead

Conphone Pty Ltd trading as Casphone; Mackay Regional; Vor Ort; AUD 51.000 - 85.000; Vollzeit

Zusammenfassung

Casphone is seeking an experienced Retail Store Manager for the Mackay Kiosk. You will lead the store team, drive sales, manage stock and purchasing, and ensure excellent customer service across retail and repair services.

You will oversee day-to-day operations, staff scheduling, inventory control and store profitability, with responsibilities spanning supplier liaison, promotions, repairs coordination and WHS compliance. This is a full-time role in Mackay, QLD.

Qualifikationen

• AQF Associate Degree or Diploma in Retail Management, Business, Management or related field.
• At least 12 months of experience in retail management or similar role with staff, inventory and store performance responsibilities.
• Experience in electronics retail, mobile accessories or repair services desired.

Aufgaben

• Oversee day-to-day store operations and uphold high customer service standards.
• Lead, supervise, train and support the store team.
• Prepare staff rosters and allocate duties for adequate coverage.
• Monitor sales, expenses, budgets and store profitability.
• Manage stock levels, stocktakes and inventory control.
• Order products, accessories, repair parts and store supplies per procedures.
• Liaise with suppliers on pricing, availability, quality and deliveries.
• Coordinate in-store promotions, merchandising and displays.
• Oversee sales and assist customers with devices, accessories and repairs.
• Coordinate repair bookings and workflow with technicians.
• Handle customer inquiries, complaints, returns and warranties.
• Oversee POS transactions, cash handling and daily reconciliations.
• Maintain accurate sales, stock and operational records.
• Support recruitment, induction, training and performance management of staff.
• Ensure the store is safe, organised, presentable and compliant with health and safety requirements.

Kenntnisse

Leadership

Customer service

Staff training

Staff management

Budgets

Ausbildung

AQF Associate Degree/ Diploma in Retail Management or related field

Tools

Point-of-sale systems

Inventory software

Jobbeschreibung

Casphone is seeking an experienced Retail Store Manager for the Mackay Kiosk. You will lead the store team, drive sales, manage stock and purchasing, and ensure excellent customer service across retail and repair services.

You will oversee day-to-day operations, staff scheduling, inventory control and store profitability, with responsibilities spanning supplier liaison, promotions, repairs coordination and WHS compliance. This is a full-time role in Mackay, QLD.