Retail Manager

Happytel Retail Group; Maroochydore; On-site; AUD 65,000 - 95,000; Full time

Job summary

Happytel Retail Group in Sunshine Plaza, Maroochydore (QLD) seeks a driven Retail Manager to lead store operations, drive sales growth, and deliver outstanding customer service. The role focuses on leadership, stock control, repairs, and store presentation across the Sunshine Plaza location.

You will recruit, train and supervise staff, manage rosters and stock, and ensure safety and policy compliance. A minimum 1 year in retail management with proven sales results and repair skills is essential.

Qualifications

• Minimum 1 year of Retail Manager experience in a similar field preferred.
• Proven track record in sales and team leadership.
• Strong repair skills and experience in mobile phone and tablet repairs is essential for this role.
• Excellent communication, problem-solving, and organizational skills.

Responsibilities

• Achieve and exceed sales, gross profit, and KPI targets.
• Monitor sales performance, analyze data, and identify opportunities.
• Deliver outstanding customer service, handling complaints promptly and professionally.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Ensure stock levels, overseeing ordering and returns.
• Maintain store security and workplace safety.

Skills

Retail management

Leadership

Repair skills (mobile & tablet)

Job description

Happytel Retail Group is seeking a driven and experienced Retail Manager to lead operations at our Sunshine Plaza store in QLD and drive sales growth while delivering exceptional customer service. This role requires strong leadership, retail management experience, and mobile phone and tablet repair skills.

Location:

GD K166 Sunshine Plaza 154-164 Horton Parade, Maroochydore 4558

Key Duties & Responsibilities

Revenue Management

Achieve and exceed sales, gross profit, and KPI targets.

Monitor sales performance, analyze data, and identify opportunities.

Customer Service

Deliver outstanding customer service, handling complaints promptly and professionally.

Develop and implement strategies to enhance customer satisfaction and loyalty.

Inventory & Stock Management

Ensure optimal stock levels and oversee product ordering and returns.

Conduct regular stock checks, minimize shrinkage, and maintain secure stock management.

Staff Management

Recruit, train, supervise, and motivate staff across multiple stores.

Delegate tasks, manage rosters, monitor attendance, and conduct performance reviews.

Maintain product presentation and signage compliance.

Manage wage budgets and monitor store expenses.

Compliance & Operations

Ensure compliance with company policies, procedures, and regulations.

Maintain store security and workplace safety.

Requirements

Minimum 1 year of Retail Manager experience in a similar field preferred.

Proven track record in sales and team leadership.

Strong repair skills and experience in mobile phone and tablet repairs is essential for this role.

Excellent communication, problem-solving, and organizational skills.