Retail Manager

Conphone Pty Ltd trading as Casphone; Mackay Regional; On-site; AUD 51,000 - 85,000; Full time

Job summary

Casphone is seeking an experienced Retail Store Manager for the Mackay Kiosk. You will lead the store team, drive sales, manage stock and purchasing, and ensure excellent customer service across retail and repair services.

You will oversee day-to-day operations, staff scheduling, inventory control and store profitability, with responsibilities spanning supplier liaison, promotions, repairs coordination and WHS compliance. This is a full-time role in Mackay, QLD.

Qualifications

• AQF Associate Degree or Diploma in Retail Management, Business, Management or related field.
• At least 12 months of experience in retail management or similar role with staff, inventory and store performance responsibilities.
• Experience in electronics retail, mobile accessories or repair services desired.

Responsibilities

• Oversee day-to-day store operations and uphold high customer service standards.
• Lead, supervise, train and support the store team.
• Prepare staff rosters and allocate duties for adequate coverage.
• Monitor sales, expenses, budgets and store profitability.
• Manage stock levels, stocktakes and inventory control.
• Order products, accessories, repair parts and store supplies per procedures.
• Liaise with suppliers on pricing, availability, quality and deliveries.
• Coordinate in-store promotions, merchandising and displays.
• Oversee sales and assist customers with devices, accessories and repairs.
• Coordinate repair bookings and workflow with technicians.
• Handle customer inquiries, complaints, returns and warranties.
• Oversee POS transactions, cash handling and daily reconciliations.
• Maintain accurate sales, stock and operational records.
• Support recruitment, induction, training and performance management of staff.
• Ensure the store is safe, organised, presentable and compliant with health and safety requirements.

Skills

Leadership

Customer service

Staff training

Staff management

Budgets

Education

AQF Associate Degree/ Diploma in Retail Management or related field

Tools

Point-of-sale systems

Inventory software

Job description

Conphone Pty Ltd trading as Casphone – Mackay QLD

We are seeking an experienced Retail Store Manager to organise and manage the operations of our Mackay Kiosk store.

The successful candidate will lead the store team, drive sales, manage stock and purchasing, oversee store financial performance and maintain excellent customer service across retail sales and repair services.

Conphone Pty Ltd trading as Casphone

About the role

We are seeking an experienced Retail Store Manager to organise and manage the operations of our Mackay Kiosk store.

The successful candidate will lead the store team, drive sales, manage stock and purchasing, oversee store financial performance and maintain excellent customer service across retail sales and repair services.

Key Responsibilities

As the Retail Manager, you will be responsible for the day-to-day operation and performance of the store, including:

• Managing daily store operations and ensuring high standards of customer service;
• Leading, supervising, training and supporting the store team;
• Preparing staff rosters and allocating duties to ensure appropriate store coverage;
• Monitoring sales performance, expenses, budgets and store profitability;
• Managing stock levels, stocktakes and inventory control;
• Ordering products, accessories, repair parts and store supplies in line with company procedures;
• Liaising with suppliers regarding pricing, availability, quality and deliveries;
• Reviewing product pricing and service charges within company guidelines;
• Coordinating in-store promotions, merchandising and product displays;
• Overseeing sales and assisting customers with mobile devices, accessories, repairs and other services;
• Coordinating repair bookings and working with technicians to ensure jobs are completed efficiently;
• Managing customer enquiries, complaints, returns and warranty matters;
• Overseeing POS transactions, cash handling and daily reconciliations;
• Maintaining accurate sales, stock and operational records;
• Supporting recruitment, induction, training and performance management of store staff; and
• Ensuring the store is safe, organised, well presented and compliant with company and workplace health and safety requirements.

The Retail Manager will have responsibility for the store’s day-to-day staffing, stock management, sales performance, merchandising and operational decisions.

Qualification and Experience Requirements

• An AQF Associate Degree, Advanced Diploma or Diploma in Retail Management, Business, Management or a related field;
• At least 12 months of experience in retail management or a comparable role involving responsibility for staff, inventory and store performance; and
• Experience in electronics retail, mobile phone accessories or a retail business offering device repair services is desirable.

In addition, the successful candidate should demonstrate:

• Strong leadership skills and experience selecting, training and supervising staff;
• Excellent customer service, communication and organisational skills;
• Experience managing purchasing, inventory, budgets and sales performance;
• Ability to resolve customer complaints and operational issues effectively;
• Knowledge of workplace health and safety procedures;
• Proficiency with point-of-sale systems, inventory software and reporting tools; and
• Ability to prioritise competing demands in a busy retail environment.

About Company

Casphone is a well-established Australian technology company that has been trading for over 16 years. We specialise in mobile phone, tablet, laptop and computer repairs, technical support and refurbished devices. Over the years, Casphone has grown from a small local business into a network of stores across Queensland and New South Wales. Our experienced technical teams handle a wide range of hardware repairs, diagnostics and advanced technical solutions. We are committed to providing reliable, high-quality services while keeping up with rapidly evolving technology. We value technical expertise, teamwork, professionalism and continuous development. Casphone offers a fast-paced and supportive working environment with opportunities to develop technical skills and build a long-term career within a growing Australian business.

Work Type: Full time

Salary: $80000-85000

Job Publish: 13-10-2026

Job Expire: 12-11-2026