Retail Manager

WHITEPAGE CONSULTANCY PTY LTD; City of Brisbane; Sur place; AUD 75 000 - 85 000; Plein temps

Résumé du poste

WHITEPAGE CONSULTANCY PTY LTD – Warner QLD is seeking an experienced Retail Manager to lead the store, manage staff, and drive repairs and accessory sales. You will set prices, plan promotions, train team members and ensure safe, customer-friendly operations.

The role requires a minimum of 1 year in retail management, AQF Associate Degree or equivalent, and a passion for smartphones and consumer tech. Salary is competitive and benefits are provided with a full-time, on-site position at Warner.

Qualifications

• 1+ year in a retail management role or similar.
• Experience in mobile/electronics retail is a plus.
• Formal qualification in business or retail management preferred.

Responsabilités

• Lead the front counter, assess faults, explain repairs and advise on care.
• Set prices, review margins, and manage supplier relationships.
• Recruit, train, and roster counter staff and technicians.
• Determine accessory mix and hold levels for fast repairs.
• Maintain stock records and reconcile POS daily.
• Plan promotions to boost bookings and accessory sales.
• Oversee WHS for battery handling and electrical safety.
• Prepare budgets and track sales, repairs, and running costs.
• Uphold service standards for quoting, booking, and warranty handling.
• Supervise daily operations and keep customers informed.
• Protect customer privacy and liaise with centre management.

Connaissances

Retail management

Customer service

Team leadership

Budgeting

Formation

AQF Associate Degree

Advanced Diploma

Diploma

Description du poste

WHITEPAGE CONSULTANCY PTY LTD – Warner QLD

Job Type: Permanent position | Full time position

Job Description
IREPAIR TECH PTY LTD, trading as iRepair Tech, is an electronic device repair and mobile accessories store at Shop K1001, MarketPlace Warner, 353 Samsonvale Road, Warner QLD 4500. We look after the devices people rely on every day, repairing Apple iPhones and iPads, Samsung and Google Pixel smartphones, tablets, laptops, gaming consoles and a wide range of other consumer electronics. Screen replacements, battery replacements and charging port repairs are the core of our workshop, and our experienced technicians fit high-quality replacement parts and work to quick turnaround times so customers are back up and running with as little disruption as possible.

Our retail counter carries a premium range of mobile accessories, from phone cases and screen protectors to chargers and cables, and we take the time to show customers how to protect and care for their devices. From our busy shopping centre location we serve customers from Warner, the wider Moreton Bay region and Brisbane's northern suburbs, and we have built our name on technical know-how, honest advice and genuine customer care. We are now seeking an experienced Retail Manager to lead the store, a commercially minded and tech-savvy professional who enjoys running a busy counter and takes pride in giving every customer a fast, straightforward and trustworthy experience.

Retail Manager | iRepair Tech | Warner, QLD Key Responsibilities

• Lead the front counter, assessing each customer's device fault, explaining repair options, costs and turnaround times, recommending suitable accessories, and advising customers on device care such as screen and battery protection, safe charging and backing up data before a repair.
• Set and review repair and accessory prices against parts costs, technician time and local competition, and develop the store's purchasing guidelines, selecting reliable suppliers, negotiating price, quality and delivery terms, and checking incoming stock.
• Recruit, induct and train counter staff and new technicians, prepare rosters around centre trading hours and peak periods, allocate counter and workshop tasks, and coach the team through regular feedback and performance reviews.
• Decide the accessory range carried in store and set holding levels for screens, batteries, charging ports and other parts for the most commonly repaired models, so frequent repairs can be completed on the day without overstocking.
• Keep accurate records of repair jobs, sales, payments, refunds and warranty returns, reconcile the point of sale system and takings daily, and maintain stock records through regular stocktakes and investigation of variances and shrinkage.
• Plan and run promotions that grow repair bookings and accessory sales, including in-store displays, social media and online listings, seasonal offers and repair and accessory bundles, and set the store's marketing policies on warranty terms, price matching and discounts.
• Ensure the store and workshop comply with work health and safety requirements, including the safe handling, storage and disposal of lithium-ion batteries, safe use of heat and soldering equipment, electrical safety, hazard checks and incident reporting.
• Prepare annual and monthly budgets for sales, repair revenue, purchasing, wages and running costs, and track results against budget and key measures such as average repair value, gross margin and turnaround times, reporting to the director.
• Set and uphold service standards for quoting, booking-in, turnaround times, testing of every repaired device before collection, warranty handling under the Australian Consumer Law and complaint resolution, including responses to online reviews.
• Supervise day-to-day operations, opening and closing the store, keeping repair jobs moving through the queue and making sure customers are kept informed of progress.
• Protect customer privacy by enforcing procedures for devices, passcodes and personal data in the store's care, and liaise with MarketPlace Warner centre management on centre requirements, maintenance and joint promotions.

Qualifications and Experience

• At least 1 year of relevant experience as a Retail Manager or in a similar retail management role; experience in mobile phone, electronics or device repair retail will be highly regarded.
• AQF Associate Degree, Advanced Diploma or Diploma qualification.

Hours: 38 hours per week - Full-time Salary: $75,000 to $85,000 plus superannuation per annum Personal Attributes

Personal Attributes

• Friendly, confident communicator who can explain technical matters in plain language
• Strong leader able to motivate and organise a small team in a busy retail setting
• Genuine interest in smartphones, tablets and consumer technology
• Organised and detail-focused, with sound numeracy and record-keeping skills