Retail Store Manager

Mode Mischief; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Mode Mischief Studios is seeking an experienced Store Manager for our Sydney flagship. This fixed-term, full-time role requires a hands-on leader who can drive store performance and deliver a premium in-store customer experience in line with Mode Mischief standards.

You will partner with the Retail Operations Manager and Head Office to ensure seamless execution across all areas of the business, lead the team, manage operations, and maintain visual merchandising excellence.

Qualifications

• 3–5 years in retail management, with proven training capability.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Knowledge of visual merchandising best practices.

Responsibilities

• Own daily store operations and floor leadership.
• Lead, mentor, and develop retail team to exceed targets.
• Manage scheduling, onboarding, and payroll accuracy.
• Maintain brand-compliant visual merchandising and store presentation.
• Oversee opening/closing, inventory, cycle counts, and loss prevention.
• Represent store in cross-functional planning with marketing and product launches.
• Provide regular trading updates to Retail Ops Manager.

Skills

Retail management

Leadership

Customer service

Communication

Visual merchandising

Problem-solving

Job description

Mode Mischief Studios is an emerging Australian fashion label based in Melbourne, known for its distinctive intersection of fashion, art, science, and culture. The brand focuses on creating timeless, considered pieces with a strong emphasis on quality, detail, and long-term wearability.

Role Description

We are seeking an experienced and highly driven Store Manager to lead our Sydney Flagship store. This is a fixed-term full-time position.

This role requires a hands‑on leader who can operate at pace, take full ownership of store performance, and build a high-performing retail environment from the ground up. You will work closely with the Retail Operations Manager and Head Office team to ensure seamless execution across all areas of the business.

You will be responsible for driving revenue, managing store operations, leading the team, and delivering a premium in-store customer experience that reflects the Mode Mischief brand.

Key Responsibilities

• Take full ownership of daily store operations and floor leadership, ensuring operational excellence and efficiency
• Lead, motivate, and develop the retail team to achieve and exceed sales targets and service standards
• Own staff management and role assignment across the floor, ensuring the right coverage at the right times
• Monitor individual and store performance against targets, providing feedback and coaching to support growth
• Act as the primary point of contact with the Retail Operations Manager and Head Office, aligning store performance with company objectives and providing regular trading updates
• Manage staff scheduling, training, and onboarding to maintain a skilled and engaged team
• Drive and audit consistent visual merchandising standards, maintaining store presentation to brand guidelines
• Oversee opening and closing procedures, inventory management, cycle counts, and loss prevention efforts, including managing inventory replenishment requests
• Proactively identify operational challenges and implement effective solutions
• Represent the brand with professionalism and integrity at all times
• Mentor and develop the Assistant Store Manager to build strong succession capability
• Conduct regular one‑on‑ones and performance reviews with team members
• Manage rostering and payroll accuracy in line with budgeted labour hours
• Ensure compliance with workplace health & safety and employment obligations
• Represent the store in cross‑functional planning (e.g. marketing activations, product launches)

Qualifications and Experience

• 3 - 5 years of retail and retail management experience Demonstrated ability to train employees and be an effective salesperson
• Demonstrated leadership and team management capabilities
• Exceptional customer service and communication skills
• Strong organisational and problem‑solving aptitude
• Ability to enforce operational standards and compliance
• Knowledge of visual merchandising best practices
• Ability to thrive in a dynamic environment with competing priorities
• Knowledge and passion for the brand

This is a unique opportunity to join a fast-growing brand during a key stage of its retail expansion. As part of the Sydney team, you will help bring the Mode Mischief brand to life in this market, contributing to a premium retail experience that reflects the brand's identity and ambitions. If you're a driven retail professional with genuine knowledge of and passion for the brand, we would love to hear from you.