Retail Assistant

Mode Mischief; Gold Coast City; On-site; AUD 42,000 - 54,000; Full time

Job summary

Mode Mischief Studios seeks motivated Retail Assistants to join the Gold Coast Pop-Up team. You will deliver premium customer experiences, support sales, and ensure the store reflects the brand at all times.

Reporting to the Store Manager, you will help with stock, merchandising, POS transactions, and daily store operations in a fast-paced fashion environment. A passion for fashion and strong communication are essential to thrive in this role.

Qualifications

• Previous experience in retail or customer-facing roles, preferably fashion or premium retail.
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Attention to personal presentation and detail.
• Ability to work in fast-paced environment and adapt to changing priorities.
• Team-oriented mindset with proactive approach to tasks.
• Genuine passion for fashion and brand alignment.

Responsibilities

• Deliver a premium customer experience with attentive, personalised service.
• Support sales targets through product knowledge and confident selling.
• Maintain store presentation and visual merchandising per brand guidelines.
• Assist with replenishment, folding, steaming, and floor maintenance.
• Support opening and closing procedures as required.
• Assist with stock organisation and inventory handling.
• Process transactions accurately via POS.
• Collaborate with retail team for smooth day-to-day operations.
• Represent the Mode Mischief brand with professionalism, energy, and integrity.

Skills

Retail experience

Communication skills

Customer service

Attention to detail

Team player

Job description

Mode Mischief Studios is an emerging Australian fashion label based in Melbourne, known for its distinctive intersection of fashion, art, science, and culture. The brand focuses on creating timeless, considered pieces with a strong emphasis on quality, detail, and long-term wearability.

Role Description

We are seeking motivated and customer-focused Retail Assistants to join our Gold Coast Pop-Up team.

This role is suited to individuals who thrive in a fast-paced retail environment and take pride in delivering a high level of customer service. You will play a key role in executing the day-to-day operations of the store, supporting sales performance, and ensuring the store consistently reflects the Mode Mischief brand.

You will work closely with the Store Manager and wider team to deliver a seamless and elevated in-store experience

Key Responsibilities

• Deliver a premium customer experience by providing thoughtful, attentive, and personalised service
• Support the achievement of daily and weekly sales targets through strong product knowledge and confident selling
• Maintain store presentation and visual merchandising standards in line with brand guidelines
• Assist with replenishment, folding, steaming, and general floor maintenance to ensure the store is always well presented
• Support opening and closing procedures as required
• Assist with stock organisation, inventory handling, and back-of-house upkeep
• Process transactions accurately and efficiently through the point-of-sale system
• Work collaboratively with the wider retail team to ensure smooth day-to-day operations
• Represent the Mode Mischief brand with professionalism, energy, and integrity at all times

Qualifications and Experience

• Previous experience in a retail or customer-facing role, preferably in fashion, lifestyle, or premium retail environments
• Strong communication and interpersonal skills
• A positive attitude and willingness to learn
• Strong personal presentation and attention to detail
• Ability to work in a fast-paced environment and adapt to changing priorities
• A team-oriented mindset with a proactive approach to tasks
• Genuine passion for fashion and alignment with the Mode Mischief brand

This is an exciting opportunity to join a fast-growing brand during a key stage of its international expansion. As part of the Gold Coast Pop-Up team, you will help bring the Mode Mischief brand to life in a new market and contribute to delivering a premium retail experience that reflects the brand’s identity and ambitions.