Retail Assistant Manager

Mode Mischief; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Mode Mischief Studios in Melbourne is seeking an experienced Assistant Store Manager to support the leadership of our Melbourne Flagship Store in a fixed-term, full-time role. You will be hands-on at pace, ensure operational excellence, and foster a high-performing retail environment.

You will lead the floor team, manage staff scheduling and development, monitor sales and service targets, drive premium customer experiences, and collaborate with the Store Manager, Retail Operations Manager and

Qualifications

• Proven experience in retail supervisory or management roles in fast-paced environments.
• Strong leadership and team management capabilities.
• Exceptional customer service and communication skills.

Responsibilities

• Oversee daily store operations and lead floor activities.
• Motivate and develop the retail team to achieve sales targets.
• Coordinate staff scheduling and on-floor role assignments.
• Monitor performance and provide coaching to drive growth.
• Align store performance with brand objectives and head office guidance.
• Assist with training and onboarding to maintain a skilled team.
• Uphold visual merchandising standards and store presentation.
• Support opening/closing procedures and loss prevention efforts.

Skills

Retail leadership

Customer service

Staff coaching

Visual merchandising

Operations management

Team development

Job description

Mode Mischief Studios is an emerging Australian fashion label based in Melbourne, known for its distinctive intersection of fashion, art, science, and culture. The brand focuses on creating timeless, considered pieces with a strong emphasis on quality, detail, and long-term wearability.

Role Description

We are seeking an experienced and highly driven Assistant Store Manager to support the leadership of our Melbourne Flagship Store. This is a fixed-term full-time position.

This role requires a hands-on leader who can operate at pace, lead floor operations day to day, and help build a high-performing retail environment. You will work closely with the Store Manager, Retail Operations Manager, and Head Office team to ensure seamless execution across all areas of the business.

You will support staff management and role assignment across the floor, monitor performance against sales and service targets, and help deliver a premium in-store customer experience that reflects the Mode Mischief brand.

Key Responsibilities

• Assist the Store Manager in overseeing daily store operations and leading floor operations, ensuring operational excellence and efficiency
• Lead, motivate, and develop the retail team to achieve and exceed sales targets and service standards
• Coordinate staff management and role assignment across the floor, ensuring the right coverage at the right times
• Monitor individual and store performance against targets, providing feedback and coaching to support growth
• Work closely with the Retail Operations Manager and Head Office to align store performance with company objectives
• Assist with staff scheduling, training, and onboarding to maintain a skilled and engaged team
• Drive consistent visual merchandising standards and maintain store presentation to brand guidelines
• Support opening and closing procedures, inventory management, and loss prevention efforts
• Proactively identify operational challenges and implement effective solutions
• Represent the brand with professionalism and integrity at all times

Qualifications and Experience

• Proven experience in retail supervisory or management roles, ideally within fast-paced, high-volume environments
• Demonstrated leadership and team management capabilities
• Exceptional customer service and communication skills
• Strong organisational and problem-solving aptitude
• Ability to enforce operational standards and compliance
• Knowledge of visual merchandising best practices
• Ability to thrive in a dynamic environment with competing priorities
• Knowledge and passion for the brand

This is a unique opportunity to join a fast-growing brand during a key stage of its retail expansion. As part of the Melbourne team, you will help bring the Mode Mischief brand to life in this market, contributing to a premium retail experience that reflects the brand's identity and ambitions. If you're a driven retail professional with genuine knowledge of and passion for the brand, we would love to hear from you.