Retail Store Manager

Mode Mischief; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Mode Mischief Studios is expanding with a Gold Coast pop-up store and seeks an experienced Store Manager to lead operations end-to-end. You will own daily store performance, manage a high-energy retail team, and deliver a premium customer experience aligned with the brand.

You will drive revenue, oversee staff scheduling and training, maintain brand standards in visual merchandising, and report progress to Head Office. A hands-on leader skilled at pace and change will thrive in this role.

Qualifications

• Retail management experience with a track record of leading a team
• Strong leadership and communication skills
• Proven ability to meet sales targets and deliver superior service
• Experience in rostering, payroll and budget management
• Knowledge of visual merchandising best practices and store presentation
• Excellent customer service and problem-solving abilities
• Ability to train and coach staff and drive performance
• Ability to work in a fast-paced, collaborative retail environment

Responsibilities

• Take full ownership of daily store operations and floor leadership, ensuring operational excellence and efficiency
• Lead, motivate, and develop the retail team to achieve and exceed sales targets and service standards
• Own staff management and rostering across the floor, ensuring the right coverage at the right times
• Monitor performance against targets, providing feedback and coaching to support growth
• Act as primary liaison with Retail Operations Manager and Head Office, sharing regular trading updates
• Drive and audit visual merchandising to align with brand guidelines
• Oversee opening/closing procedures, inventory, cycle counts and loss prevention
• Represent the brand professionally in cross-functional planning and initiatives
• Mentor the Assistant Store Manager to build succession capability
• Conduct regular one-on-ones and performance reviews with team members
• Ensure workplace health & safety and employment obligations are met
• Maintain payroll accuracy and adherence to budgeted labour hours

Skills

Store management

Leadership

Sales targets

Staff development

Visual merchandising

Customer service

Payroll & rostering

Inventory control

Job description

Mode Mischief Studios is an emerging Australian fashion label based in Melbourne, known for its distinctive intersection of fashion, art, science, and culture. The brand focuses on creating timeless, considered pieces with a strong emphasis on quality, detail, and long-term wearability.

Role Description

We are seeking an experienced and highly driven Store Manager to lead our Gold Coast Pop-Up store. This is a fixed-term full-time position.

This role requires a hands-on leader who can operate at pace, take full ownership of store performance, and build a high-performing retail environment from the ground up. You will work closely with the Retail Operations Manager and Head Office team to ensure seamless execution across all areas of the business.

You will be responsible for driving revenue, managing store operations, leading the team, and delivering a premium in-store customer experience that reflects the Mode Mischief brand.

Key Responsibilities

• Take full ownership of daily store operations and floor leadership, ensuring operational excellence and efficiency
• Lead, motivate, and develop the retail team to achieve and exceed sales targets and service standards
• Own staff management and role assignment across the floor, ensuring the right coverage at the right times
• Monitor individual and store performance against targets, providing feedback and coaching to support growth
• Act as the primary point of contact with the Retail Operations Manager and Head Office, aligning store performance with company objectives and providing regular trading updates
• Manage staff scheduling, training, and onboarding to maintain a skilled and engaged team
• Drive and audit consistent visual merchandising standards, maintaining store presentation to brand guidelines
• Oversee opening and closing procedures, inventory management, cycle counts, and loss prevention efforts, including managing inventory replenishment requests
• Proactively identify operational challenges and implement effective solutions
• Represent the brand with professionalism and integrity at all times
• Mentor and develop the Assistant Store Manager to build strong succession capability
• Conduct regular one-on-ones and performance reviews with team members
• Manage rostering and payroll accuracy in line with budgeted labour hours
• Ensure compliance with workplace health & safety and employment obligations
• Represent the store in cross-functional planning (e.g. marketing activations, product launches)

Qualifications and Experience

• 3 - 5 years of retail and retail management experience Demonstrated ability to train employees and be an effective salesperson
• Demonstrated leadership and team management capabilities
• Exceptional customer service and communication skills
• Strong organisational and problem-solving aptitude
• Ability to enforce operational standards and compliance
• Knowledge of visual merchandising best practices
• Ability to thrive in a dynamic environment with competing priorities
• Knowledge and passion for the brand

This is a unique opportunity to join a fast-growing brand during a key stage of its retail expansion. As part of the Gold Coast Pop-Up team, you will help bring the Mode Mischief brand to life in this market, contributing to a premium retail experience that reflects the brand's identity and ambitions. If you're a driven retail professional with genuine knowledge of and passion for the brand, we would love to hear from you.