Retail Store Manager

Kookai; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discount

Clothing vouchers

Leadership training

Head Office opportunities

Birthday leave

Wellness vouchers

Mentoring program

Incentives and rewards

Style nights

Job summary

KOOKAI is seeking a Store Manager in Adelaide to lead a high-performing team and drive exceptional customer experiences in fashion retail.

You will style customers, coach staff, manage KPIs, and oversee visual merchandising and store operations while developing talent for future head-office paths. This full-time role offers training and opportunities to progress within KOOKAI.

Qualifications

• Experience leading a retail team.
• Strong customer service mindset.
• Passion for fashion and styling.
• Clear communicator with organisational skills.

Responsibilities

• Lead a team to deliver an exceptional customer experience.
• Style customers and provide fashion advice.
• Drive KPIs and store performance.
• Recruit and onboard staff.
• Coach, train and develop teammates.
• Manage visual merchandising.
• Oversee store administration and operations.
• Prevent losses and shrinkage.

Skills

Management experience

Customer service

Leadership

Training abilities

Communication

Job description

We are looking for a leader that excels at customer service, leads by example, is a team player and a nurturing trainer.

At KOOKAI, our people are everything.

As Store Manager, you will play a key role in driving high standards within your store, alongside a collaborative and friendly team. We want a leader who is ambitious and passionate about succession planning, who thrives seeing others grow to reach their full potential. This great career opportunity is a full-time position working 38 hours per week.

When you join KOOKAI you will have the opportunity to develop and progress within our company. You will receive tailored training to further build on your capabilities and skillset. The position of Store Manager at KOOKAI is highly rewarding and invaluable to a career in fashion with many of our previous Store Managers now working in our Head Office. We drive internal succession planning as a key focus!

What you’ll be doing:

• Leading a team to deliver an exceptional customer experience
• Styling customers
• Driving KPI’s
• Recruitment
• Coaching and training
• Visual merchandising
• Managing store administration and operations
• Loss prevention

What we’d love from you:

• Management experience
• A passion for providing exceptional customer service
• A love for fashion and styling
• Strong leadership, organisational skills and training abilities
• An empathetic and clear communicator
• High enthusiasm to learn and succeed
• Motivational skills
• Initiative and adaptability
• A desire to progress within the company

What you’ll love from us:

• 50% employee discount
• Generous quarterly clothing vouchers to build your KOOKAI wardrobe
• Personalised training, including leadership development and retail conferences
• Head office career and work experience opportunities
• Birthday Leave
• Wellness Vouchers
• Mentoring programs
• Ongoing incentives and referral rewards
• Style nights and social events
• Opportunities for various project work