Retail Assistant Store Manager

Kookai; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Clothing vouchers

Personalised training

Head office experience

Incentives and referrals

Project work opportunities

Job summary

KOOKAÏ is seeking a dynamic Assistant Store Manager in Sydney to lead a passionate team and deliver exceptional customer service. You will work alongside the Store Manager to drive store performance, coaching staff, and maintain high standards across operations.

This full-time role (38 hours per week) includes training, succession opportunities, and a Sunday-Thursday roster. If you love fashion and supporting talent, KOOKAÏ offers a nurturing environment with career progression and rewards.

Qualifications

• Experience delivering exceptional customer service.
• Interest in fashion and styling.
• Ability to train and coach staff.
• Strong communication and leadership.

Responsibilities

• Co-leading a team to deliver an exceptional customer experience
• Styling customers
• Driving KPI’s
• Coaching and training
• Managing store administration and operations

Skills

Customer service

Fashion styling

Leadership

Training abilities

Communication

Job description

• Job CategoryRetail
• Employee TypeFull Time

Description

We are looking for a dynamic and passionate leader who delivers exceptional customer service, leads by example, works collaboratively and genuinely enjoys coaching and supporting others. At KOOKAÏ, our people are everythingand while we are driven by a love for fashion and creating outstanding customer experiences, growing talent and supporting emerging fashion leaders is a key part of what we do.

Alongside the Store Manager, you will play a key role in shaping the customer experience and maintaining high standards across the store, working closely with a positive, motivated and friendly team.In this role, you will support the Store Manager in daily operations, help drive store success and contribute to creating an environment where your team can excel.

This exciting full-time opportunity (38 hours per week) offers a genuine pathway to a rewarding career in fashion. When you join KOOKAÏ, you will be welcomed into a brand that champions internal growth and career development. You will receive tailored training designed to elevate your leadership and further build on your capabilities and skillset, setting you up for success.

The Assistant Manager role is a highly rewarding and valuable step in a fashion career, with many of our past Assistant Managers progressing into Store Manager and Head Office positions. We prioritise succession planning and supporting our team in building meaningful, long-term careers in the fashion industry.

What you’ll be doing:

• Co-leading a team to deliver an exceptional customer experience
• Styling customers
• Driving KPI’s
• Coaching and training
• Managing store administration and operations

What we’d love from you:

• A passion for providing an exceptional customer service
• A love for fashion and styling
• Training abilities
• An empathetic and clear communicator
• High enthusiasm to learn and succeed
• Initiative and adaptability
• Motivational and organisational skills
• A desire to progress within the company

What you’ll love from us:

• Generous quarterly clothing vouchers
• Personalised training, including leadership and self-development
• Head office work experience opportunities
• Ongoing incentives and referral rewards
• Project work opportunities

Please note this role includes a Sunday - Thursday roster (38 hours per week).