Assistant Store Manager — Team Training & Ops

OTR; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Team member discounts via OTR app

Barista coffee training

Step Up Incentive Program – up to 8 we

Broad career development across global

Job summary

OTR Group is seeking an Assistant Store Manager in Sydney to support daily store operations, deliver exceptional customer service, and assist with training and rostering. The role emphasizes leadership, stock management, and adherence to safety policies.

You will help with stock control, reporting, and fostering a collaborative team environment while contributing to store performance and staff development. The position requires leadership in retail/hospitality, excellent communication,

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication and customer service skills.
• Ability to adapt to change.
• Strong attention to detail and teamwork.

Responsibilities

• Assist with day-to-day store operations and customer service.
• Support team training, rostering, and performance development.
• Manage stock, stock reports, and inventory control.
• Ensure compliance with health and safety policies and procedures.
• Prepare reports for store performance.

Skills

Leadership experience

Communication skills

Customer service training

Team training

Attention to detail

Teamwork

Job description

OTR Group is seeking an Assistant Store Manager in Sydney to support daily store operations, deliver exceptional customer service, and assist with training and rostering. The role emphasizes leadership, stock management, and adherence to safety policies.

You will help with stock control, reporting, and fostering a collaborative team environment while contributing to store performance and staff development. The position requires leadership in retail/hospitality, excellent communication,