Retail Store Lead - NFP Impact, Flexible Hours
UnitingCare Community
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Benefits offered by this job
Job summary
UnitingCare Community’s Footprints Thrift Shops seek an experienced retail leader to run store operations, coach staff and drive customer service excellence. You will manage pricing, merchandising and promotions to improve profitability while maintaining strong team communication with regional support and volunteers.
The role emphasizes community impact, staff development and flexible work arrangements within a not-for-profit setting, with comprehensive benefits and a values-driven culture.
Qualifications
- Experience in retail management or hospitality with retail focus.
- Strong customer service mindset and ability to coach staff.
Responsibilities
- Promote Footprints purpose and represent the brand in the community.
- Oversee all aspects of retail operations and delegate as needed to meet targets.
- Review pricing, visual merchandising, promotions and selling techniques to boost profitability.
- Maintain clear communication with team, regional support and external stakeholders, addressing customer enquiries.
- Identify issues and opportunities from sales trends and feedback.
- Set objectives aligned to business strategy and prioritise tasks.
- Daily coaching of direct reports to drive development and performance.
Skills
Tools
Job description
UnitingCare Community’s Footprints Thrift Shops seek an experienced retail leader to run store operations, coach staff and drive customer service excellence. You will manage pricing, merchandising and promotions to improve profitability while maintaining strong team communication with regional support and volunteers.
The role emphasizes community impact, staff development and flexible work arrangements within a not-for-profit setting, with comprehensive benefits and a values-driven culture.
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