Retail Team Lead – Thrift Store (Not-for-Profit)

UnitingCare Queensland; Cleveland; In loco; AUD 33.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

NFP Salary Packaging

Staff Discounts

Rewards platform

Parental leave

Diversity & inclusion leave

Career development

Flexible work arrangements

Inclusive team

Descrizione del lavoro

UnitingCare Queensland’s Thrift Emporium is seeking an Assistant Retail Supervisor for our brand new Ormiston store. This permanent full-time role leads a team, delivers excellent service and drives store performance.

You will work with staff and volunteers to promote the social purpose, support a not-for-profit culture and contribute to a meaningful community impact while progressing in retail leadership.

Competenze

• Proven experience in retail management or hospitality management with coaching ability.
• Strong customer service focus and ability to exceed expectations.
• Experience leading staff and volunteers in a retail setting.
• Skilled in pricing, merchandising and promotional activities.
• Effective communication with team, suppliers and customers.
• Demonstrated problem solving and time management capabilities.

Mansioni

• Assist Retail Supervisor in all aspects of store operations and delegate where appropriate.
• Lead customer service initiatives to achieve sales targets and best practice.
• Oversee pricing, visual merchandising and promotional events for profitability.
• Maintain clear communication within team, regional support and stakeholders.
• Respond to customer enquiries and resolve complaints promptly.
• Identify trends from customer feedback to drive improvement.
• Coach and develop team members daily, linking goals to business priorities.

Conoscenze

Retail management experience

Coaching / mentoring

Customer service excellence

Staff and volunteer leadership

Pricing and merchandising

Communication skills

Problem solving

Time management

Descrizione del lavoro

UnitingCare Queensland’s Thrift Emporium is seeking an Assistant Retail Supervisor for our brand new Ormiston store. This permanent full-time role leads a team, delivers excellent service and drives store performance.

You will work with staff and volunteers to promote the social purpose, support a not-for-profit culture and contribute to a meaningful community impact while progressing in retail leadership.