Retail Specialist: Elevate Customer Experience & Ops

RISE Group; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

RISE Group in Sydney seeks a versatile Retail Associate to own every touchpoint of the customer journey across our store, web platform, and warehouse.

You will manage in-store shoppers, phone/email inquiries, and accurate B2B quotations while handling stock, packing, dispatch, and merchandising with digital flair. A strong admin skillset and willingness to learn our products are essential.

Qualifications

• Experience serving in-store shoppers and handling inquiries.
• Ability to prepare accurate B2B quotations.
• Strong organisational and admin skills.
• Willingness to learn product knowledge and technical gear.

Responsibilities

• Serve in-store shoppers and respond to calls/emails.
• Prepare accurate B2B quotations with professionalism.
• Locate, pick, pack and dispatch orders.
• Assist with stock entry, pricing updates and stock forecasting.

Skills

Customer-first mindset

Retail operations

Stock management

B2B quotations

Merchandising

Digital/social media support

Job description

RISE Group in Sydney seeks a versatile Retail Associate to own every touchpoint of the customer journey across our store, web platform, and warehouse.

You will manage in-store shoppers, phone/email inquiries, and accurate B2B quotations while handling stock, packing, dispatch, and merchandising with digital flair. A strong admin skillset and willingness to learn our products are essential.