Retail Associate

RISE Group; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

RISE Group in Sydney seeks a versatile Retail Associate to own every touchpoint of the customer journey across our store, web platform, and warehouse.

You will manage in-store shoppers, phone/email inquiries, and accurate B2B quotations while handling stock, packing, dispatch, and merchandising with digital flair. A strong admin skillset and willingness to learn our products are essential.

Qualifications

• Experience serving in-store shoppers and handling inquiries.
• Ability to prepare accurate B2B quotations.
• Strong organisational and admin skills.
• Willingness to learn product knowledge and technical gear.

Responsibilities

• Serve in-store shoppers and respond to calls/emails.
• Prepare accurate B2B quotations with professionalism.
• Locate, pick, pack and dispatch orders.
• Assist with stock entry, pricing updates and stock forecasting.

Skills

Customer-first mindset

Retail operations

Stock management

B2B quotations

Merchandising

Digital/social media support

Job description

Are you ready to elevate your career and work with a team that defines excellence in the vertical world?

The RISE Group – encompassing RISE Pacific, RISE Equipment, and RISE Academy – isn't just a group of businesses; we're a team of specialists who thrive where others see limits. From complex rope access, rigging & rescue solutions, providing access to specialised at height equipment, or to training future experts, we operate at the pinnacle of our industry, setting the standard for premium service and unparalleled quality.

About the Role:

We are seeking a versatile, high-energy Retail Associate to join the RISE Equipment team. This is a hands-on, end-to-end operational role where no two days are the same. You won't just be behind a counter—you will own every touchpoint of the customer journey across our physical store, web platform, and warehouse operations.

You will thrive in this role if you have:

A Customer-First Mindset:

You excel at serving in-store shoppers, managing phone and email inquiries, and preparing accurate B2B quotations with professionalism.

Hands-on Operational Drive:

You enjoy the physical, practical side of retail—locating, picking, packing, and dispatching orders, organising freight carriers, and processing incoming stock.

Sharp Administrative Skills:

You are comfortable keeping the business running smoothly by managing sales inboxes, entering new products into our system, managing vendor pricing, and assisting with stock forecasting.

Merchandising & Digital Flair:

You take pride in how our store looks, keeping displays sharp, helping maintain web store content, and contributing to social media posts and sales promotions.

Technical Product Knowledge:

You bring practical experience or familiarity with RISE Equipment products and enjoy matching the right technical gear to the customer's needs. If you don't know all of our products, that’s ok, because you are really keen to learn them.

Strong Organisational Chops:

You are a natural multitasker with high attention to detail who thrives in a dynamic environment where stock control and order fulfilment must be flawless.

(Bonus points if you hold a Forklift licence, Certificate III in Retail, or have background experience with e-commerce systems and technical/speciality retail environments!)

What Makes Us Different? Our Culture is Our Core.

At RISE, our values aren't just words on a wall; they're the blueprint for how we operate, how we treat each other, and how we deliver for our clients. We're a great group of people who genuinely love what we do, and you'll feel it from day one.

We do it the right way:

Integrity and precision are non-negotiable. We believe in meticulous planning, flawless execution, and upholding the highest ethical standards in every task, big or small. We take immense pride in what we do, every day.

We solve problems:

Challenges are our home arena. We're a team of innovators and strategists who thrive on finding clever, effective solutions for even the most complex client needs. Where some see a problem, we see an opportunity to make an impact.

We are willing to be challenged:

Complacency isn't in our vocabulary. We embrace new ideas, push boundaries, and constantly seek to learn and improve, both individually and as a team. Your voice matters, and your ideas are welcome.

We are professionals:

From our technical expertise to our client interactions, professionalism is our hallmark. We're reliable, respectful, and committed to delivering excellence at every touchpoint.

We support the group:

We're a family in spirit, a team in action. We back each other up, share knowledge, celebrate successes, and ensure no one is left behind. Your success is our success.

Why Join the RISE Group?

We're seeking individuals who don't just meet job requirements, but who genuinely embody our values. If you are seeking:

Culture of Excellence:

Work in an organisation where your high standards are the norm, and mutual support is a given.

Growth & Development:

Learn from the best, be challenged, and continually expand your skills alongside a team dedicated to excelling.

Genuine Connection:

Be part of a group that values its people, fosters strong relationships, and celebrates collective achievements.

Ready to make your mark with a company that's truly climbing to new heights?