Ecommerce Specialist

Renovation Kingdom; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Renovation Kingdom in Sydney is seeking an Ecommerce Specialist to manage and optimise our online store from Taren Point. This full-time, on-site role focuses on accurate product listings, pricing, and promotions across channels.

You will analyse sales data, drive traffic and conversions through online campaigns, and collaborate with customer service and showroom teams to deliver a seamless online-to-offline experience.

Qualifications

• Strong analytical skills to interpret ecommerce metrics, sales data, and customer behavior, and to make data-driven recommendations.
• Solid customer service skills with a focus on responsiveness, problem-solving, and delivering a positive online shopping experience.
• Hands-on experience with ecommerce platforms and online merchandising, including managing product listings, pricing, and promotions.

Responsibilities

• Manage and update product listings, pricing, and promotions on the online store across channels.
• Monitor website performance and analyse sales and customer behaviour to optimise conversions.
• Coordinate online campaigns to drive traffic and conversions, in close collaboration with customer service and showroom teams.
• Generate regular reports and identify opportunities for improvement, supporting new ecommerce features and processes.

Skills

Analytical skills

Customer service

Communication skills

Ecommerce platforms

Online merchandising

Sales mindset

Digital marketing concepts

Excel reporting

Education

Business/Marketing qualification (beneficial)

Tools

Shopify Plus

Unleashed

Klaviyo

Excel

Job description

Company Description

Renovation Kingdom is a customer-focused home renovation retailer serving home renovators and trades across Australia, with nationwide shipping and 2 Sydney showrooms open seven days a week. The company is launching a new ecommerce website showcasing the latest products and competitive prices. Renovation Kingdom prioritises exceptional customer service and strives to deliver a smooth, convenient shopping experience. The team is committed to building long-term relationships with customers and supporting them at every stage of their renovation journey. By combining accessibility, value, and service, Renovation Kingdom aims to be your trusted partner for every dream renovation project.

Role Description

The Ecommerce Specialist is a full-time, on-site role based in Taren Point, Sydney, NSW. This role manages and updates product listings, pricing, and promotions on the online store, ensuring accuracy and consistency across all digital channels. Day-to-day tasks include monitoring website performance, analysing sales and customer behaviour, optimising product pages and categories, and coordinating online campaigns to drive traffic and conversions. The Ecommerce Specialist will work closely with the customer service and showroom teams to maintain a seamless online-to-offline experience, respond to customer queries about online orders, and support the resolution of issues. The role also involves generating regular reports, identifying opportunities for improvement, and supporting the implementation of new ecommerce features and processes.

Qualifications

• Strong analytical skills to interpret ecommerce metrics, sales data, and customer behavior, and to make data-driven recommendations.
• Solid customer service skills with a focus on responsiveness, problem-solving, and delivering a positive online shopping experience.
• Primary systems Shopify Plus (essential) Unleashed (preferred) Klavyio (preferred)
• Clear and professional communication skills, including the ability to collaborate with cross-functional teams and engage with customers in writing and in person.
• Hands-on experience with ecommerce platforms and online merchandising, including managing product listings, pricing, and promotions.
• Sales awareness and skills to support online sales growth, upselling, and cross-selling opportunities.
• Familiarity with basic digital marketing concepts, such as SEO best practices, email campaigns, and online advertising, is advantageous.
• Proficiency with Excel or similar tools for reporting, and comfort working with inventory and order management systems.
• Relevant experience in retail, ecommerce, or a similar environment; a qualification in business, marketing, or a related field is beneficial but not mandatory.