Retail Site Lead: Ops, Training & Customer Service

OTR; Western Australia; On-site; AUD 80,000 - 110,000; Full time

Job summary

OTR Group's Reddy Express division is seeking a Site Manager to oversee day-to-day store operations in Western Australia. You will lead customer service, manage a team, schedule rosters, monitor stock, and report on performance while upholding health and safety standards.

The successful candidate will bring leadership experience in retail or hospitality, excellent communication, a passion for coaching others, and a strong eye for detail and teamwork. Australian working rights apply.

Qualifications

• Experience leading retail or hospitality teams.
• Strong communication and coaching skills.
• Customer service oriented with focus on training others.
• Able to adapt to changing environments.
• High attention to detail and accuracy.
• Proven ability to work effectively in a team.

Responsibilities

• Oversee day-to-day store operations.
• Deliver excellent customer service and train staff.
• Roster staff and manage scheduling.
• Monitor stock levels and ordering.
• Prepare reports on performance.
• Enforce health and safety policies and procedures.

Skills

Leadership

Customer Service

Training

Adaptability

Attention to Detail

Teamwork

Job description

OTR Group's Reddy Express division is seeking a Site Manager to oversee day-to-day store operations in Western Australia. You will lead customer service, manage a team, schedule rosters, monitor stock, and report on performance while upholding health and safety standards.

The successful candidate will bring leadership experience in retail or hospitality, excellent communication, a passion for coaching others, and a strong eye for detail and teamwork. Australian working rights apply.