Retail Services Team Leader — Multi-Store Coach

Ranchero; Tweed Heads; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Discount program

Double discounts

Recognition platform

Learning & development

Novated leases

Share plan

Parental leave

Job summary

Coles Group is seeking a Coles Services Team Leader to lead a team across store operations, ensuring stores remain clean, safe and welcoming. You’ll coach your team, manage tasks, and maintain high standards to deliver a great shopping experience every day.

Based in Tweed Heads, the role may operate as a multi-site leadership position across multiple stores within the region, providing hands-on leadership, coaching and operational oversight.

Qualifications

• Leadership experience with coaching and development of a team.
• Strong focus on safety, standards and teamwork.
• Excellent communication, time management and prioritisation.
• Confident on the shop floor and supporting customers.
• Able to stay organised while balancing priorities.
• Hands-on approach to cleaning tasks and trolley collection.
• Ability to operate cleaning equipment safely.

Responsibilities

• Lead by example to coach and develop the team.
• Keep the store clean, safe and welcoming for customers.
• Coordinate cleaning tasks and trolley collection as part of daily duties.
• Provide hands-on leadership and operational oversight across stores in the region.
• Support customers on the shop floor and maintain high standards.

Skills

Leadership

Safety focus

Communication

Time management

Customer support

Organising

Hands-on cleaning

Job description

Coles Group is seeking a Coles Services Team Leader to lead a team across store operations, ensuring stores remain clean, safe and welcoming. You’ll coach your team, manage tasks, and maintain high standards to deliver a great shopping experience every day.

Based in Tweed Heads, the role may operate as a multi-site leadership position across multiple stores within the region, providing hands-on leadership, coaching and operational oversight.