Retail Security Team Lead | Sunshine Coast

Trident Services Australia Pty; Rockhampton Regional; Hybrid; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Leadership role at Kawana Shoppingword

Career development opportunities

Leading integrated security provider

Job summary

Trident Services Security Pty Ltd on the Sunshine Coast is seeking a Security Supervisor to lead the Kawana Shoppingworld security team. The role handles day-to-day operations, rostering, training and client reporting from Thursday to Monday, ensuring safety and exceptional service for retailers and the community.

The ideal candidate has 3+ years in security supervision, strong leadership, and excellent communication.

Qualifications

• Minimum 3 years' experience in a security supervisory or leadership role.
• Proven ability to lead and develop large operational teams.
• Excellent communication, stakeholder engagement and conflict resolution skills.
• Strong understanding of security operations, emergency management and relevant legislation.
• Current QLD Security Provider licences including Security Officer (Unarmed), Crowd Control and Monitoring.
• Current Senior First Aid & CPR certificate.
• Open Australian Class C Driver Licence.
• Full working rights in Australia.
• Confidence using workforce management and security reporting systems.

Responsibilities

• Report to the Regional Security Manager on all operational security and safety matters.
• Lead, mentor and coordinate the onsite security team to deliver outstanding service standards.
• Manage rosters, time and attendance, labour budgets and workforce performance.
• Ensure contractual compliance and adherence to site operating procedures and emergency management plans.
• Conduct audits, onboarding, inductions and ongoing site-specific training.
• Manage employee performance, coaching and corrective action where required.
• Coordinate ongoing training to maintain contemporary industry and contractual standards.
• Prepare operational reports and client performance documentation.
• Build strong relationships with centre management, retailers, emergency services and local stakeholders.
• Ensure compliance with relevant legislation, licensing requirements and company policies.
• Drive continuous improvement by identifying opportunities to enhance security operations and procedures.

Skills

Leadership

Communication

Stakeholder engagement

Emergency management

Security operations

Workforce management

Conflict resolution

Driver license

Tools

Security reporting systems

Job description

Trident Services Security Pty Ltd on the Sunshine Coast is seeking a Security Supervisor to lead the Kawana Shoppingworld security team. The role handles day-to-day operations, rostering, training and client reporting from Thursday to Monday, ensuring safety and exceptional service for retailers and the community.

The ideal candidate has 3+ years in security supervision, strong leadership, and excellent communication.