Retail Security Operations Lead (Victoria)

Vicpro Security Pty Ltd; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Vicpro Security Pty Ltd, trading as Allied Security Australia, seeks an Operations Coordinator to manage rosters and the workforce across Victoria’s retail guarding network. You will liaise with clients, field teams and management to ensure coverage meets client requirements and service standards.

The role emphasizes rostering accuracy, regulatory compliance, and proactive issue resolution, with responsibilities spanning recruitment support, leave planning, and performance management.

Qualifications

• Minimum 2 years’ experience in operations, workforce coordination or security management.
• Current Victorian Security Licence.
• Strong knowledge of rostering and workforce management principles.
• Experience within the security industry, ideally retail security.
• Knowledge of the Security Services Award.
• Experience using Deputy or similar workforce management systems.
• Experience managing client portfolios and service delivery contracts.

Responsibilities

• Build, manage and maintain rosters for retail guards and Retail Security Specialists across Victoria
• Monitor staffing levels and coordinate coverage for planned and unplanned absences, including sourcing relief
• Support workforce planning to ensure the right people are in the right place at the right time
• Review and approve timesheets, resolving discrepancies and ensuring hours are accurate and compliant
• Manage annual leave & leave planning processes
• Reduce absenteeism through effective communication, performance management and policy reinforcement
• Build and maintain strong relationships with clients and stakeholders, including timely communication of coverage changes
• Ensure contractual obligations and service level agreements are achieved
• Assist with recruitment, onboarding and workforce mobilisation activities
• Investigate and respond to operational issues, incidents and client concerns
• Ensure compliance with company policies, licensing requirements, award conditions and industry regulations
• Review operational reports and provide recommendations for continuous improvement
• Maintain accurate records, compliance documentation and operational reporting
• Support business growth through exceptional client service and retention

Skills

Operations coordination

Rostering

Workforce planning

Security management

Client management

Tools

Deputy

Excel

Job description

Vicpro Security Pty Ltd, trading as Allied Security Australia, seeks an Operations Coordinator to manage rosters and the workforce across Victoria’s retail guarding network. You will liaise with clients, field teams and management to ensure coverage meets client requirements and service standards.

The role emphasizes rostering accuracy, regulatory compliance, and proactive issue resolution, with responsibilities spanning recruitment support, leave planning, and performance management.