Client Delivery Lead, Security Operations

Vicpro Security Pty Ltd

Melbourne

Sur place

AUD 90 000 - 120 000

Plein temps

Il y a 6 jours

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Avantages offerts par ce poste

Competitive salary package

Flexible working arrangements

Résumé du poste

Vicpro Security Pty Ltd, trading as Allied Security Australia, is seeking an experienced Client Delivery Manager to lead security operations in Melbourne, VIC. Based in Altona North, this full-time role focuses on delivering high-quality service, building strong client relationships and leading a skilled team.

You will oversee day-to-day operations across contracts, manage KPI reporting, ensure site compliance, and support recruitment and workforce development while maintaining budget and

Qualifications

Experience managing operational service delivery with a focus on client satisfaction.
Strong relationship-building skills with clients, staff and stakeholders.
Sound workforce planning and rostering skills.
Ability to monitor KPIs and prepare clear reports.

Responsabilités

Client relationship management
Workforce planning and rostering oversight
Site compliance and quality assurance
KPI reporting and performance management
Recruitment support and workforce development
Incident management and escalation
Leadership, coaching and mentoring of staff
Contract performance and service delivery
Budget and operational support responsibilities as directed

Connaissances

Client relationship management

Workforce planning

KPI reporting

Contract management

Leadership coaching

Description du poste

You will oversee day-to-day operations across contracts, manage KPI reporting, ensure site compliance, and support recruitment and workforce development while maintaining budget and

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