Retail Security Operations Lead — NSW & ACT

Challenger Security; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits

Career development

Recognised client portfolio

Variety and responsibility

Supportive team

Modern systems

Job summary

Challenger Security is seeking an experienced Assistant Security Operations Manager to lead the high-end retail security portfolio across NSW and the ACT. You will assist the Senior Operations Manager – National Retail Portfolio with day-to-day operations, rostering and client relations, while ensuring strict compliance and high service quality.

The role requires hands-on leadership, regular site visits, and travel between sites with occasional interstate trips.

Qualifications

• Minimum three years’ experience in security operations with supervisory or management experience.
• Demonstrated experience leading security teams within retail, commercial or corporate environments.
• Strong knowledge of security operations, risk management, incident response and compliance.
• Experience developing operational plans, procedures and related documentation.
• Strong leadership skills and the ability to engage, support and motivate security teams.
• Excellent organisational, problem-solving and decision-making skills.
• Strong written and verbal communication skills.
• Confidence working with clients, employees and stakeholders at all levels.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• The flexibility to travel regularly between sites and provide operational support when required.

Responsibilities

• Support the day-to-day management of the high-end retail security portfolio.
• Conduct regular site visits to maintain operational standards and client satisfaction.
• Oversee rostering and workforce allocation across NSW and the ACT.
• Support the National Operations Manager with operational priorities and portfolio requirements.
• Coordinate and deliver security plans for events and special operations.
• Build and maintain strong relationships with clients, employees and key stakeholders.
• Coordinate employee training and ensure licensing and compliance requirements remain current.
• Ensure security procedures and site requirements are consistently followed.
• Respond to incidents, emergencies and escalations promptly and professionally.
• Assist with identifying operational risks and implementing strategies to strengthen service delivery.
• Prepare incident, operational and performance reports.
• Provide hands-on operational support, including relief security coverage when required.
• Ensure compliance with relevant legislation, security licensing requirements and WHS obligations.

Skills

Security operations leadership

People management

Risk management

Incident response

Client engagement

Organisational skills

Problem solving

Decision making

Communication

Team motivation

Education

NSW Security Licence

First Aid & CPR certificate

RSA

Unrestricted driver licence

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Challenger Security is seeking an experienced Assistant Security Operations Manager to lead the high-end retail security portfolio across NSW and the ACT. You will assist the Senior Operations Manager – National Retail Portfolio with day-to-day operations, rostering and client relations, while ensuring strict compliance and high service quality.

The role requires hands-on leadership, regular site visits, and travel between sites with occasional interstate trips.