Retail Security Operations Lead — Assistant Manager

Challenger Security; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive benefits

Career growth

Brand portfolio

Job summary

Challenger Security is seeking an experienced Assistant Security Operations Manager to lead a high-end retail security portfolio across NSW and the ACT. The role involves close collaboration with the Senior Operations Manager - National Retail Portfolio to oversee day-to-day operations, rostering and client relations.

Travel between sites is regular, with occasional interstate travel. The position requires hands-on operational support, incident management, training coordination and ensuring

Qualifications

• Minimum 3 years in security operations with supervisory/management experience.
• Experience leading security teams in retail, commercial, or corporate settings.
• Strong knowledge of security operations, risk management, incident response and compliance.
• Experience developing operational plans, procedures and documentation.
• Strong leadership and ability to engage and motivate teams.
• Excellent organisational and communication skills; able to work with stakeholders at all levels.

Responsibilities

• Support the day-to-day management of the high-end retail security portfolio.
• Conduct regular site visits to maintain operational standards and client satisfaction.
• Oversee rostering and workforce allocation across NSW and the ACT.
• Support the National Operations Manager with operational priorities and portfolio requirements.
• Coordinate and deliver security plans for events and special operations.
• Build and maintain strong relationships with clients, employees and key stakeholders.
• Coordinate employee training and ensure licensing and compliance requirements remain current.
• Ensure security procedures and site requirements are consistently followed.
• Respond to incidents, emergencies and escalations promptly and professionally.
• Assist with identifying operational risks and implementing strategies to strengthen service delivery.
• Prepare incident, operational and performance reports.
• Provide hands-on operational support, including relief coverage.
• Ensure compliance with legislation, licensing requirements and WHS obligations.

Skills

Security operations

Leadership

Risk management

Incident response

Documentation

Communication

Microsoft Office

Education

NSW Security Licence

First Aid & CPR

RSA

Unrestricted driver licence

Tools

MS Word

Excel

PowerPoint

Job description

Challenger Security is seeking an experienced Assistant Security Operations Manager to lead a high-end retail security portfolio across NSW and the ACT. The role involves close collaboration with the Senior Operations Manager - National Retail Portfolio to oversee day-to-day operations, rostering and client relations.

Travel between sites is regular, with occasional interstate travel. The position requires hands-on operational support, incident management, training coordination and ensuring