Retail Security Officers

Challenger Services Group; Newcastle; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay & Penalty Rates

Employee Benefits Program (Flare)

Career Progression & Leadership Opport

Training & Development

EAP – Mental health support

Work with Leading Clients

Job summary

Challenger Security is seeking professional Full-Time Retail Security Officers to protect people, property, and assets at premium retail sites in Charlestown, Newcastle NSW. You will uphold high security standards while delivering exceptional customer service in a busy, premium environment.

Join a team that values reliability, professionalism, and a customer-first approach, with rostered shifts across a 7-day pattern and opportunities for career progression within Challenger Security.

Qualifications

• NSW Security Licence (Essential).
• First Aid & CPR certificates (Essential).
• Police Check (Essential).
• Retail security experience is highly regarded and preferred.

Responsibilities

• Conduct internal and external patrols within the store and surroundings.
• Perform opening and closing procedures and maintain security presence.
• Monitor customer, staff, and asset protection requirements; deter suspicious activities.
• Respond professionally to security incidents and emergencies; complete accurate incident reports and logs.
• Liaise with store management and key stakeholders to ensure safety and service standards.
• Deliver outstanding customer service while maintaining security procedures.
• Create a safe, secure, and welcoming environment for visitors.

Skills

NSW Security Licence

First Aid & CPR

Police Check

Retail security experience

Communication & report-writing

Professional presentation

Job description

Full-Time Retail Security Officers Join a Leading Security Provider and Build Your Career Who We Are

Challenger Security (NSW M/L: ) is a leading provider of premium security and concierge services, trusted by some of the world's most recognised brands. We deliver excellence across luxury retail, shopping centres, corporate and commercial spaces, government institutions, and high-profile media and technology clients. Our reputation is built on professionalism, reliability, and an unwavering commitment to safety

About you:

We are currently seeking professional, customer-focused Full-Time Retail Security Officers to join our team in Charlestown, Newcastle.

This is an excellent opportunity for security professionals who enjoy working in a premium retail environment, take pride in maintaining high security standards, and are committed to delivering exceptional customer service.

About the Role:

As a Retail Security Officer, you will play a key role in protecting people, property, and assets while creating a safe and welcoming environment for customers and staff.

Working within a high-profile retail setting, you will represent Challenger Security with professionalism, integrity, and a customer-first approach.

Position Details:

• Employment Type: Full-Time
• Roster: Availability to work across a 7-day roster, including weekends and public holidays
• Hours: 8:30am - 6:00pm
• Locations: Charlestown, Newcastle NSW 2290

Key Responsibilities:

• Conduct internal and external patrols throughout the store
• Perform opening and closing procedures
• Maintain a visible and professional security presence
• Monitor customer, staff, and asset protection requirements
• Deter suspicious or unauthorised activities
• Respond professionally to security incidents and emergencies
• Complete accurate incident reports and daily activity logsLiaise effectively with store management and key stakeholders
• Deliver outstanding customer service while maintaining security standards
• Ensure a safe, secure, and welcoming environment for all visitors

What We're Looking For:

To excel in this role, you should have:

• Current NSW Security Licence (Required)
• Current First Aid & CPR Certificates (Required)
• Police Check (Required)
• Previous retail security experience highly regarded
• Strong communication and report-writing skills (Highly Desirable)
• Professional presentation and grooming standards
• Excellent observation and situational awareness skills
• Ability to remain calm and professional in high-pressure situations
• Reliability, punctuality, and a proactive approach to security
• Physical fitness to undertake patrols and stand for extended periods
• A Friendly and Customer-Focused Attitude

Why Join Challenger Security?

• Competitive Pay & Penalty Rates: We pay in line with the Security Services Award - including applicable penalty rates, allowances, and reliable fortnightly pay.
• Employee Benefits Program: Through Flare Benefits, access exclusive discounts on everyday essentials and major brands like Woolworths, Amazon, and more.
• Career Progression: We invest in our people, offering clear pathways for growth, internal promotions, and leadership opportunities.
• Learning & Development: Ongoing training, online modules, and skill-building resources to help you excel in your current role and prepare for your next.
• Supportive Workplace Culture: Join a team led by approachable, hands‑on leaders who are committed to your success.
• Employee Assistance Program (EAP): Confidential, professional mental health and wellbeing support available 24/7 for you.
• Work with Leading Clients: Be part of premium A-Grade sites and work environments that strengthen your industry experience and professional network.

Challenger Security is an equal opportunity employer. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples.

Only shortlisted applicants will be contacted.