Retail Sales Manager

Nobby Kitchens; Ku-ring-gai; On-site; AUD 80,000 - 105,000; Full time

Job summary

Nobby Kitchens is seeking an experienced Retail Sales Manager to lead our retail stores. This is a full-time position where you will drive sales performance, lead a dedicated team, and deliver an exceptional customer experience.

As Retail Sales Manager, you will be at the heart of our store operations, ensuring outstanding service while achieving ambitious sales targets, shaping store performance, and collaborating with head office on campaigns.

Responsibilities

• Leading and motivating the sales team to achieve and exceed monthly and quarterly sales targets
• Managing day-to-day store retail operations, visual merchandising, and store cleanliness standards
• Delivering exceptional customer service and building strong customer relationships to encourage repeat business and referrals
• Training, coaching and developing team members to enhance their sales skills and product knowledge
• Creating an engaging in-store environment that showcases products effectively and encourages customer engagement
• Analysing sales data and customer feedback to identify trends and implement improvements
• Overseeing scheduling, rostering and ensuring compliance with company policies and procedures
• Collaborating with head office to implement marketing campaigns and promotional activities

Job description

Nobby Kitchens is seeking an experienced Retail Sales Manager to lead our retail stores. This is a full-time position where you will drive sales performance, lead a dedicated team, and deliver an exceptional customer experience. As Retail Sales Manager, you will be at the heart of our store retail operations, ensuring our customers receive outstanding service whilst achieving ambitious sales targets. This role offers the strategic importance of directly impacting store profitability and brand reputation within the local community.

Key responsibilities

• Leading and motivating the sales team to achieve and exceed monthly and quarterly sales targets
• Managing day-to-day store retail operations, visual merchandising, and store cleanliness standards
• Delivering exceptional customer service and building strong customer relationships to encourage repeat business and referrals
• Training, coaching and developing team members to enhance their sales skills and product knowledge
• Creating an engaging in-store environment that showcases products effectively and encourages customer engagement
• Analysing sales data and customer feedback to identify trends and implement improvements
• Overseeing scheduling, rostering and ensuring compliance with company policies and procedures
• Collaborating with head office to implement marketing campaigns and promotional activities

What we're looking for

• Proven experience in retail sales management, preferably within the kitchens, home furnishings, or similar retail environment
• Strong demonstrated track record of achieving and exceeding sales targets
• Excellent leadership and people management skills with the ability to motivate and develop team members
• Outstanding customer service skills and a passion for delivering exceptional experiences
• Strong organisational and administrative abilities with proficiency in retail systems and point-of-sale software
• Excellent communication skills, both written and verbal
• Ability to work flexibly, including weekends and public holidays as required
• A proactive approach to problem-solving and a results-driven mindset
• Preferred: Experience in the kitchen or home improvement retail sector and knowledge of kitchen design or products

What we offer

At Nobby Kitchens, we value our team members and offer a competitive remuneration package that reflects your experience and performance. We provide opportunities for career progression within a growing business, comprehensive product training to enhance your expertise, and a supportive work environment where your contributions are recognised and rewarded. We are committed to maintaining a healthy work-life balance and offer flexibility where possible. Our team enjoys a collaborative culture with access to professional development opportunities that will advance your career in retail management.

About us

Nobby Kitchens is a respected retailer specialising in high-quality kitchen solutions. With a commitment to excellence, customer satisfaction, and innovation, we have established ourselves as a trusted name in the industry. Our mission is to transform homes through exceptional products and outstanding service. We pride ourselves on our dedicated team, extensive product knowledge, and our ability to provide tailored solutions that meet the unique needs of our customers. We are an employer that values integrity, teamwork, and a genuine passion for delivering the best possible experience to our customers and colleagues alike.