Retail Sales Associate – Sportswear & Customer Experience

Hoka Australia; Sydney; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Full training provided

Immediate start

Job summary

Synergie is partnering with a well-established industrial business in Minto to recruit a Customer Service Administrator. This entry‑level role suits someone starting their career or with customer service, administration, or order processing experience, with full training provided and an immediate start.

You will handle inbound calls and emails, process orders, manage records, assist with stock and office supplies, and support internal sales.

Qualifications

• Customer service, administration, retail, internal sales or office experience.
• Confident communicating with a wide range of customers.
• Resilient and professional approach when dealing with challenging situations.
• Strong organisational and multitasking skills.
• Proficient with Microsoft Excel and computer systems.

Responsibilities

• Manage inbound phone calls and emails from customers.
• Process customer orders and provide quotations.
• Maintain accurate customer and sales records.
• Assist with stock control and inventory administration.
• Purchase office supplies and support general administration tasks.
• Support internal sales activities and customer enquiries.
• Update information using Excel and internal systems.

Skills

Customer service

Administration

Retail experience

Office experience

Internal sales

Communication skills

Tools

Excel

CRM systems

Job description

We think outside the box by redefining recruitment

At Synergie, we partner with businesses that value their people and are committed to creating supportive and rewarding workplaces. We're currently recruiting for a Customer Service Administrator on behalf of a well-established industrial business located in Minto.

This is an excellent opportunity for a junior candidate looking to start their career, or someone with previous experience in customer service, administration, internal sales, or order processing. Full training will be provided for the right person.

The important parts

• Minto location
• Up to $70,000 + Super
• 6-month temporary assignment with a view to permanent employment
• Full training provided
• Immediate start available
• Supportive and friendly team environment
• Career development opportunities

What you will be required to do

• Manage inbound phone calls and emails from customers
• Process customer orders and provide quotations
• Maintain accurate customer and sales records
• Assist with stock control and inventory administration
• Purchase office supplies and support general administration tasks
• Support internal sales activities and customer enquiries
• Update information using Excel and internal systems
• Build strong relationships with customers and internal stakeholders

To be successful in the role you will

• Have customer service, administration, retail, internal sales or office experience
• Be confident communicating with a wide range of customers
• Have a resilient and professional approach when dealing with challenging situations
• Possess strong organisational and multitasking skills
• Be comfortable using Microsoft Excel and computer systems
• Have excellent attention to detail
• Experience within an industrial, manufacturing, building products, steel, construction or trade-related environment will be highly regarded, but is not essential

What's on offer for you

• Opportunity to secure a permanent position after 6 months
• Full training and ongoing support
• Exposure to all aspects of customer service and administration
• Established and growing business
• Positive team culture
• Competitive salary package of up to $70,000 + Super

About Synergie

Synergie is a global recruitment organisation with over 50 years of experience connecting talented people with employers across a range of industries. We pride ourselves on building strong relationships with both our clients and candidates, delivering recruitment solutions that create long-term success.

If you're looking to grow your career in customer service and administration and want to join a business that will invest in your development, we would love to hear from you.