Customer Feedback Specialist

Apollo; Sydney; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Full training provided

Immediate start available

Permanent position after 6 months

Job summary

Synergie is seeking a Customer Service Administrator for a well-established industrial business in Minto, NSW. The role suits a junior candidate or someone with customer service, administration, internal sales or order processing experience, with full training provided.

You will handle inbound calls and emails, process orders and quotes, maintain records, and assist with stock control while liaising with internal teams. Immediate start available and a pathway to permanent employment.

Qualifications

• Have customer service, administration, retail, internal sales or office experience
• Be confident communicating with a wide range of customers
• Have a resilient and professional approach when dealing with challenging situations
• Possess strong organisational and multitasking skills
• Be comfortable using Microsoft Excel and computer systems
• Have excellent attention to detail
• Experience within an industrial, manufacturing, building products, steel, construction or trade-related environment will be highly regarded, but is not essential

Responsibilities

• Handle inbound calls and emails from customers
• Process orders and provide quotations
• Maintain accurate customer and sales records
• Assist with stock control and inventory administration
• Purchase office supplies and support general administration tasks
• Support internal sales activities and customer enquiries
• Update information using Excel and internal systems
• Build strong relationships with customers and internal stakeholders

Skills

Customer service

Administration

Internal sales

Order processing

Tools

Microsoft Excel

Internal systems

Job description

Customer Service Administrator – Minto

At Synergie, we partner with businesses that value their people and are committed to creating supportive and rewarding workplaces. We’re currently recruiting for a Customer Service Administrator on behalf of a well-established industrial business located in Minto.

This is an excellent opportunity for a junior candidate looking to start their career, or someone with previous experience in customer service, administration, internal sales, or order processing. Full training will be provided for the right person.

• Minto location
• Up to $70,000 + Super
• 6-month temporary assignment with a view to permanent employment
• Full training provided
• Immediate start available
• Supportive and friendly team environment
• Career development opportunities

• Manage inbound phone calls and emails from customers
• Process customer orders and provide quotations
• Maintain accurate customer and sales records
• Assist with stock control and inventory administration
• Purchase office supplies and support general administration tasks
• Support internal sales activities and customer enquiries
• Update information using Excel and internal systems
• Build strong relationships with customers and internal stakeholders

• Have customer service, administration, retail, internal sales or office experience
• Be confident communicating with a wide range of customers
• Have a resilient and professional approach when dealing with challenging situations
• Possess strong organisational and multitasking skills
• Be comfortable using Microsoft Excel and computer systems
• Have excellent attention to detail
• Experience within an industrial, manufacturing, building products, steel, construction or trade-related environment will be highly regarded, but is not essential

• Opportunity to secure a permanent position after 6 months
• Full training and ongoing support
• Exposure to all aspects of customer service and administration
• Established and growing business
• Positive team culture
• Competitive salary package of up to $70,000 + Super

Synergie is a global recruitment organisation with over 50 years of experience connecting talented people with employers across a range of industries. We pride ourselves on building strong relationships with both our clients and candidates, delivering recruitment solutions that create long-term success.

We welcome applications from all backgrounds, including but not limited to Aboriginal and Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and LGBTQIA+ community, veterans, refugees, people with disability, sensory differences, and neurodiverse people.