Retail Sales Assistant - Sales

Work Initiatives; Cairns Regional; On-site; AUD 30,000 - 39,000; Full time

Job summary

Total Tools Cairns is seeking a Full Time Retail Sales Assistant to join our team in Cairns. You will engage customers, advise on products, and maintain our store presentation while handling orders and transactions.

The role calls for strong customer service, a passion for tools, and reliability, with flexibility to work across weekdays, weekends, and some public holidays. Join a growing team in a leading tool retailer, where product training is provided and career development is supported in a

Qualifications

• Retail and/or trade experience preferred.
• Passion for tools and trades.
• Strong customer service mindset.
• Comfortable with technology and basic computer use.
• Reliable team player with good communication.

Responsibilities

• Process sales transactions accurately.
• Provide advice and information on products.
• Assist with customer queries and solutions.
• Maintain attractive, well-presented store displays.
• Process and maintain customer orders.

Skills

Retail experience

Tools passion

Customer service

Computer literacy

Team player

Tools

POS software

Job description

Total Tools Cairns is looking for a Full Time Retail Sales Assistant, who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business.

This position will suit a motivated individual with strong attention to detail and a focus on customer service. Working with a variety of team members and customers, you will have excellent interpersonal skills and the ability to build solid, long-term relationships.

What will you be doing?

• Processing sales transactions
• Providing advice and information on products
• Supporting customer queries and offering solutions
• Maintaining store displays and ensuring a well-presented store
• Processing and maintaining customer orders

Does this sound like you?

• Previous retail and/or trade experience – you might be a retail star, or a tradie looking for a break from the tools
• Has worked with, understands, and has a passion for tools
• Enthusiastic, highly motivated, and a phenomenal teammate
• Dedicated to providing exceptional customer service
• Comfortable with technology – computer literacy is a must
• Available for weekdays, weekends, and some public holiday work

Why work for us?

For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future! We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.

In 2020, we were proud to join the Metcash group, alongside brands such as IGA, Mitre 10 and Home Timber and Hardware (just to name a few). While continuing to operate as separate entities, we are working together on opportunities that generate long‑term growth and value for the independent sector. Join us, and you are joining the biggest and the best in the industry!

Our operating model is one that respects and invests in our team and customers. We live by our values- One Team, Own it & Get it Done, Customer First & Be the Difference!

We also offer:

• Competitive wages, with flexible rosters
• Ongoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many more
• Commitment to ongoing job security, development, and growth

Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.

Only applicants with valid working rights in Australia will be considered for this position.