Retail Sales Assistant - Sales

Total Tools; Ipswich City; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Flexible rosters

Product training

Job security & growth

Job summary

Total Tools Ipswich is seeking a Full Time Retail Sales Assistant with a genuine passion for tools and trades. You will greet customers in store, process sales, and provide informed product advice in a busy, friendly environment.

This role rewards enthusiasm, teamwork, and a strong focus on customer service. The ideal candidate is motivated, tech‑savvy, and arrives ready to work a roster that includes weekdays, weekends, and some public holidays.

Qualifications

• Previous retail and/or trade experience preferred.
• Passion for tools and trades.
• Excellent customer service and interpersonal skills.

Responsibilities

• Greet customers in store.
• Process sales transactions.
• Provide advice and information on products.
• Support customer queries and offer solutions.
• Maintain store displays and keep the store well-presented.
• Process and maintain customer orders.
• Aim to reach and exceed sales targets.
• Uphold OH&S guidelines and keep areas clean.

Skills

Retail experience

Tools passion

Customer service

Tech-savvy

Job description

Total Tools Ipswich is looking for a Full Time Retail Sales Assistant, who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business.

This position will suit a motivated individual with strong attention to detail and a focus on customer service. Working with a variety of team members and customers, you will have excellent interpersonal skills and the ability to build solid, long-term relationships.

What will you be doing?

• Greet customers in store
• Processing sales transactions
• Providing advice and information on products
• Supporting customer queries and offering solutions
• Maintaining store displays and ensuring a well-presented store
• Processing and maintaining customer orders
• Reach and exceed sales targets
• Provide a clean and safe work environment by adhering to all OH&S guidelines, keeping areas clean and tidy

Does this sound like you?

• Previous retail and/or trade experience – you might be a retail star, or a tradie looking for a break from the tools
• Has worked with, understands, and has a passion for tools
• Enthusiastic, highly motivated, and a phenomenal teammate
• Dedicated to providing exceptional customer service
• Comfortable with technology – computer literacy is a must
• Available for weekdays, weekends, and some public holiday work

Hours of work:

Applicant must be available to work weekdays, weekends, some public holiday work and will be required to work as standard roster as outlined below.

• 10 Day fortnight roster – working every second weekend, with an RDO each week.
• 9:00am – 5:00pm weekdays
• 8:00am – 4:00pm Saturdays
• 9:00am – 2:00pm Sundays and public holidays

Why work for us?

For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future! We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.

In 2020, we were proud to join the Metcash group, alongside brands such as IGA, Mitre 10 and Home Timber and Hardware (just to name a few). While continuing to operate as separate entities, we are working together on opportunities that generate long-term growth and value for the independent sector. Join us, and you are joining the biggest and the best in the industry!

Our operating model is one that respects and invests in our team and customers. We live by our values- Champion Customers, Results Matter, Better Together, Give a Damn & Back Local Brilliance!

We also offer:

• Competitive wages, with flexible rosters
• Ongoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many more
• Commitment to ongoing job security, development, and growth

Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.

Only applicants with valid working rights in Australia will be considered for this position.

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