Retail Property Manager

Handler Property Group; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Job summary

Handler Property Group on the Gold Coast seeks an experienced Senior Property Manager to lead day-to-day retail portfolio management across multiple clients. You will oversee client relationships, budgets, forecasts and service levels, coordinating property management, facilities, finance and leasing teams to deliver integrated outcomes.

The role prioritises asset performance, tenant engagement, and compliance, with direct reports development, regular meetings, and accurate reporting.

Qualifications

• Experience managing retail properties for multiple clients.
• Strong client relationship management skills and meeting facilitation.
• Proven ability to lead teams and develop capability.
• Solid financial acumen with budgets, forecasts and reporting.

Responsibilities

• Lead day-to-day management and performance of a multi-asset retail portfolio.
• Act as primary relationship lead for four clients and understand their priorities.
• Ensure deliverables under client management agreements are met within timeframes.
• Coordinate workflows across teams to deliver integrated portfolio outcomes.
• Oversee tenant engagement, lease obligations, and critical dates.

Skills

Retail property management

Client relationship management

Team leadership

Budgeting & reporting

Time management

Education

Experience in managing retail properties for multiple clients

Tools

Yardi

MRI

Cirrus8

Job description

Key responsibilities

Leading the day-to-day property management and performance of a multi-asset retail portfolio.

Acting as the primary relationship lead for four clients, building a strong understanding of their individual priorities, assets and service expectations.

Ensuring all deliverables under client management agreements and Service Level Agreements are understood, allocated, monitored and completed within agreed timeframes.

Leading, supporting and developing direct reports through clear expectations, regular communication, practical guidance and consistent follow-through.

Coordinating workflows across property management, facilities management, finance, administration and leasing to deliver integrated portfolio outcomes.

Overseeing tenant and retailer engagement, lease obligations, arrears, critical dates, operational matters and escalations.

Preparing and presenting accurate client reports, budgets, forecasts, variance commentary, portfolio updates and recommendations.

Monitoring property financial performance, including income, expenditure, outgoings, arrears, operating budgets and capital expenditure.

Maintaining oversight of maintenance programs, contractor performance, compliance requirements, risk management and asset presentation.

Supporting leasing activity, tenant retention and initiatives that improve occupancy, customer experience and long-term asset performance.

About you

Must have experience in managing retail properties for multiple clients.

Proven ability to manage direct reports, coordinate team workflows and develop capability and accountability.

Strong client relationship management skills, including the confidence to lead meetings, manage expectations and navigate complex conversations.

Experience delivering services under management agreements, Service Level Agreements or other defined client performance requirements.

Strong commercial and financial acumen, including experience with budgets, forecasts, variance analysis, outgoings, arrears and client reporting.

A sound understanding of retail lease structures, tenant obligations, critical dates, operational risk and compliance requirements.

The ability to prioritise effectively across multiple assets, clients and competing deadlines.

Strong written communication, reporting, presentation and stakeholder management skills.

A proactive, organised and solutions-focused approach, with strong attention to detail.

Experience using property management systems such as Yardi, MRI, Cirrus8 or similar.

About us

Handler Property Group is a fast-growing, steadily evolving and specialised asset management solution. We are focused on delivering proactive property management, clear communication and quality outcomes for our clients, tenants and teams. Our approach is guided by the Handler Way: we own it, we keep it clear, we think ahead, we respect every voice and we deliver quality.

Take ownership of a varied retail portfolio on behalf of three key clients.

Step into a visible leadership role with meaningful influence over client service, team performance and asset outcomes.

Work with an experienced and collaborative team across property management, facilities, finance, administration and leasing.

Join a growing property group with a clear, values-led way of working.

Enjoy a Gold Coast-based position with regular exposure to a diverse range of retail assets.

Build deep client relationships while contributing to practical improvements across the portfolio.

Access opportunities for ongoing professional development and career growth.

Receive a competitive remuneration package aligned with your experience.