Retail Assistant

Lagardere Travel Retail; Sydney; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Airport parking

Staff discounts

Career development

Paid parental leave

Wellbeing days

TELUS Health access

Job summary

LagardèreAWPL at Sydney Western International Airport is seeking casual team members who love customer service and fast-paced retail. You’ll deliver outstanding service, recommend products, process transactions, and keep the store vibrant and well stocked.

No prior retail experience is required—we’ll train you. Flexible availability including early mornings, nights, weekends and holidays, with potential opportunities for permanent roles.

Qualifications

• Passion for customer service and sales.
• Flexibility to work early mornings, nights, weekends and holidays.
• Retail experience is welcome but not required; training will be provided.
• Valid working rights and ability to obtain an Aviation Security ID Card.

Responsibilities

• Deliver outstanding customer service and expert product recommendations.
• Stay ahead of trends with ongoing training.
• Keep the store vibrant and well-stocked.
• Process transactions smoothly and efficiently.
• Assist customers with queries in a friendly, professional manner.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Love Retail? Join Our Team

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role:

Relay is your easy stop for your travel essentials on the go. With a wide range of drinks, snacks, and everyday must haves, plus friendly staff to help you out, it's convenience made simple - just what you need, right when you need it.

We’re looking for Casual team members to join our team at Sydney Western International Airport. If you love customer service, fast-paced environments, and making shopping fun, this is your chance to shine!

*Opportunity for permanent opportunities in the near future

What You’ll Do:

• Deliver outstanding customer service & expert product recommendations
• Stay ahead of trends with ongoing professional training
• Keep the store looking vibrant & well-stocked
• Process transactions smoothly & efficiently
• Assist customers with queries in a friendly, professional manner

What We’re Looking For:

• Passion for customer service & sales
• Confident communicator with a positive attitude
• Well-groomed & professionally presented
• Retail experience? Great! But not essential—we’ll train you!
• Flexible availability (early mornings, nights, weekends & holidays)
• Valid working rights & ability to obtain an Aviation Security ID Card

Perks & Benefits:

• Parking – Based on location we offer free/subsidised airport parking for our employees
• Dynamic Airport Environment – Work where no two days are the same
• Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages
• Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
• Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
• Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus
• Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day
• Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.